Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Commerce/Business
Travel Percentage : 0%
Provides customer support on billing inquiries to FIS clients via phone calls and/or emails. Handles customer inquiries and resolves simple and basic support issues, such as address changes, invoice copies, or billing/payment. For product or service-related issues, will move customer to appropriate Billing. Support Specialist. Performs other administrative duties as requested and will be assisting to project lead/manager on various reporting and other tasks as applicable. Should manage tasks on behalf of team members, escalations and to be the POC as appropriate.
Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Billing Support department.
Processes a high volume of customer inquiries of Billing Related Issues, and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.
Involves business ethics and standard business practices to update the clients. When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
Should work on reports/ data/ activities in Managers absence.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Updates customer information and ensures accurate entry of contact information. Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.
Should provide guidance and/or mentoring to less experienced Customer Service Associates u2013 Business.
Privacy Statement
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Commerce/Business
Travel Percentage : 0%
Provides customer support on billing inquiries to FIS clients via phone calls and/or

Experience: 0.00-50.00 Years