Job Summary

. Manager - Credit Operations
Job Purpose

'This position is open with Bajaj Finance ltd.'
Job Duties & Key Responsibilities

. Duties and Responsibilities - Duties and

Responsibilities:
. Coordination with respective Business & Partner teams training quality assurance analysis and reporting and implementation of data-driven improvement cycles . Providing regular project status reporting for internal and external stakeholders including comprehensive financial management data . Planning and executing complex Call Center technology project lifecycle implementations . Providing Customer Experience (CX) project managerial leadership and governance for moderate to large complex projects involving multiple technologies or representing a significant revenue risk. Using technical understanding to ensure engineering milestones are achievable and aligned to solution end state . Interfacing with Management PMO program stakeholders and customer representatives. . Facilitating the definition and documentation of project requirements scope and deliverables. . Developing and maintaining project plans action logs risk and issue logs. . Being accountable for delivering projects on time within budget and with high quality. . Applying subject matter expertise on contact center technologies required to design and deliver custom solution . Ensuring all flow down requirements are managed to overall project scope . Handling the most complex problems and developing resolutions independently . Escalating issues that require executive attention . Excellent client relationship management negotiation and conflict resolution skills . Ability to perform with a strong sense of urgency in a fast-paced demanding environment . Experience in some or all of the following: Genesys Cisco Avaya Aspect NICE IVR technologies. . Expert level vendor management skills including negotiations service level agreements and performance measurements.

Required Qualifications and Experience

. Experience and Expertise Knowledge Graduation Experience . Minimum of 3 years of active outbound Dialer management in a Contact Centre Skills . Should have first-hand experience in Contact Centre Dialer Management . Experience on CISCO (& Genesys) preferred . Experience in PMO management Additional Skills (non-mandatory) . Experience on CISCO (& Genesys) would be an added advantage . Know-how of market-wide dialer applications/tools

Job Summary

. Manager - Credit Operations
Job Purpose

"This position is open with Bajaj Finance ltd."
Job Duties & Key Responsibilities

. Duties and Responsibilities - Duties and

Responsibilities:
. Coordination with respective Business & Partner

Experience: 3.00-6.00 Years