This is a senior opportunity to join our Process Optimisation team and lead the delivery of one of our Pega Implementation programmes, that brings together process optimisation, technology enablers (workflow and robotics) and the uplift of operational maturity and capability to deliver transformational change to our business and tangible and sustainable outcomes to our customers.

He Waka Eke Noa | Creating Great Together

Here at BNZ, it's about more than just banking. We believe in supporting our local communities and designing customer led solutions that change the way people manage their money. For our people this means we create an environment where you can try new things, deliver innovative solutions and be empowered to put your energy into being you.

Process Optimisation is a function that partners with the business to identify and deliver process optimisation opportunities that will improve BNZ's service to our customers, reduce risk and make it easier for our colleagues to better and more efficiently serve our customers. We sit within the Operations business unit and play a critical role in delivering on the BNZ strategy: to serve customer well and help our communities prosper.

We're looking for a motivated & inquisitive Process Optimisation Delivery Lead to join us in either Auckland or Wellington. You'll work alongside business leaders and teams to identify improvement opportunities and lead the delivery of Process Optimisation engagements resulting in tangible customer and colleague outcomes.

Te Kaiurungi | About the Role

You are responsible for overall delivery and will be the lead across the engagement, including pulling together the Business, Technology and Process Optimisation workstreams, to ensure that the right solution for our customers and business is identified and successfully implemented. This includes:

• Managing the overall delivery of the PO engagement, primarily for Pega implementation; lead the working group (WG) and the PO resources, responsible for the PO inputs including process design, identifying changes required and benefits.
• Working with the business and Technology to co-create optimal and practical solutions and ensure that a clear roadmap for future success is delivered.
• Advising the business through the change journey to support them to meet their responsibility for being prepared for and embedding the process, technology and behaviour changes within their teams.
• Identifying risks/issues early and work with the relevant owners to manage and mitigate them.
• Leading the Post Implementation Review (PIR) and obtain sponsor sign off at close out.
• Challenging the status quo thinking and uplift continuous improvement capability in the teams they work with, through coaching and transferring the basic Process Optimisation skills and thinking to the wider business.
• Bringing in the outside-in view of what good operations, processes and process management looks like to enable us to point to an aspirational north star.

Ō Pūkenga | About You

We are looking for an experienced continuous improvement professional with the ability to build strong relationships and engage with our internal customers in order to understand their needs. You'll also bring experience in:

• Delivering successful improvement initiatives (5 - 10 years+) in a commercial environment utilising continuous improvement methodologies (i.e. Business Process Re-engineering, Lean, Kaizen, Six Sigma, etc)
• Business Operational Management - understanding of how to actively manage processes, develop teams, build capability, set up operating rhythm and drive operational performance improvement
• Process Measurement - establishes meaningful operational metrics to actively manage the process and demonstrate improvement
• Managing Change - brings people along with change to deliver excellent change outcomes and able to coach others on this
• Analysis & Problem Solving - sources and uses relevant information effectively to identify problems and offer sustainable solutions

Nau mai ki te Pēke o Aotearoa |Working at BNZ

At BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results.

We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.

• Oranga | Wellbeing:Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together. We're here to support you to be your best with a number of wellbeing initiatives.
• Whakatā | Leave:We all need a bit of time off every now and then. At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.
• Whakatā | Flexibility:We're big on helping you balance life and work. We offer a range of flexible working options that help you be your best, wherever you're based. Talk to us about how we can make this work for you.

Haere mai ki Te Pēke o Aotearoa | Come to the Bank of New Zealand

Inspired by your customers and energised through success, BNZ has the environment and opportunities for you to contribute to a high achieving New Zealand. Come join us and let's create great together.

Please note applications close 8 July 2022.