Job Description

• To protect DS Smith Plc's investment in its debtors as well as maintaining the lowest level of receivables by maximizing cash collections and minimizing bad debt.
• You will be responsible for the day-to day running of the Collections team by monitoring KPIs and escalating immediately where any potential non-delivery is identified. You will be a strong and clear communicator who can simplify and resolve complex queries, provide coaching to enable team members to improve their knowledge within role.
• Justification
• Justification
• Department restructure

Hiring Requirement

• Manage the Packaging Collections Team's daily activities and assist the Collections Manager in developing the team in order to achieve the departmental objectives:
• 
  
• Co-ordinate and effectively deliver all SLAs and KPIs, escalating immediately where any potential non-delivery is identified.
• Provide coaching and guidance to the team on day-to-day operations.
• Oversee direct reports training and development.
• Leading regular 1-2-1s with team members, reviewing objectives and development plans and highlighting any areas of concern to Accounts Receivable Collections Manager.
• Monitor effectiveness of processes and implement improvements
• Driving team performance to deliver agreed overdue debt targets, based on agreed payment terms
• Roll out and deliver any changes to day-to-day processes.
• Adopt a flexible and team-based approach to ensure the effective operation of the Collections Team:
• 
  
• Carry out collections activities to maximise cashflow.
• Provide cover for other team members in times of increased workload or staff absence.
• Keep the AR Collections Manager informed of any issues that may affect the performance of the department.
• Any ad hoc duties that may arise.
• 
  
• Additional Job Description
• Additional Job Description
• Protect the investment in debtors and improve the return by achieving the agreed level of Days Sales Outstanding and the planned level of cash by meeting targets and reporting results to the Collections & Cashflow Manager.
• Produce reporting of KPIs as required
• Responsible for the Collection's team's performance against agreed targets.
• Carry out collections activities as defined in the credit policy.
• Ensure internal processes are adhered to and in line with the Group's Credit Insurance Policy.
• Assist with bad debt provisioning.
• Communication of key collection issues.
• 
  
• Develop effective stakeholder relationships across the business to enable resolution promptly on issues impacting cash collection.
• Provide Collections management information to key internal customers.
• Advise site of credit hold issues in accordance with the credit policy.
• Participate in regular credit meetings including occasional site visits.