This role is based within a Support Team, assisting clients with queries/issues related to the company's specific accounting software. A knowledge of Accounting principles and accounting software is key. Ideal position for a BCom graduate who has 1+ years working experience within a customer focused / call centre environment.
The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market.

Minimum Requirements:

* BCom Degree
* Knowledge or experience in accounting software/systems (advantageous)
* 1+ years experience in a similar role (handling queries, solving issues telephonically)
* Valid driver's license

Responsibilities:

* Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
* Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
* Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
* Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
* Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
* Select and explain the best solution to solving the client's query, whether it be general system usage, or higher-level queries
* Render functional support to the customer via telephonic, email, Skype and Team Viewer
* Understand client business processes and flow and advise on improvements where possible

Competencies:

* Knowledge and prior experience in accounting systems is highly recommended
* Knowledge of databases and application development environments
* Analytical and problem-solving skills
* Exceptional communication and people skills

Provident Fund Contribution