A leader in its industry is currently seeking for an experienced Operations Manager to join their team.
The main function of this role is to lead and manage a team of administrators dealing with claims, data and contributions and ensuring that daily operational administration functions are performed accurately, efficiently and timeously
*The **successful applicant duties include but is not limited to:*
*Manage internal departmental functions and processes*

* Develop and implement plans for the section that support Pension Administration services and objectives, ensuring optimisation of current business and workflow processes
* Manage and monitor:

* all benefit processing activities in accordance with the benefits as defined in the rules of the Fund and applicable legislation.
* the contributions allocation, reconciliation in line with Section 13C (A)
* Data accuracy and integrity all member categories
* Unclaimed benefits and Evidence of Survival reviews, tracing and verification
* Fund valuation and all audits

* Provide interpretation advice on the application of the Rules of Fund
* Ensure that audit controls are in place and audit requests are followed up
* Participate on the Funds' Committees and take decisions based on formal documentation and administration issues
* Organise employer refunds or recover money from employers, as required
* Liaise with stakeholders and deal with escalated queries and issues related to the section
* Manage the administration system, checking that accurate record keeping and query management is adhered to
* Manage Issue and query log for the department, monitoring turnaround times and responses to queries.
* Compile monthly statistical reports on the departmental activities and performance alongside the Key performance Indicators and Service level agreements
* Provide insights and data to the Member Experience team to enable the continuous improvement of services.
*Project Management*

* Participate in the Fund's overall projects as required with continuous focus on Business Processes, system enhancements, omni channel business insight, contributing expertise to enable project objectives to be met.
* Draft reports as part of the project deliverables.
*Provide input to the strategic management of the section*

* Contribute ideas for improved service delivery at Management meetings
* Compile comprehensive business reports for this function, highlighting successes and risks in terms of achieving the section's objectives.
* Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.
*People Leadership*

* Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department
* Build a high performing team where the best people are deployed in the right roles and deliver against strategy
* Ensure that all employees are motivated, developed
* Manage employees' performance and ensure that their individual and collective performance is of the required standard
* Implement and maintain an effective system of internal controls and delegations of authority for the department, to ensure that accountability for decisions made.
* Inspires, aligns and engages employees around the vision and strategy of the Fund, it's values. maximising employee engagement and willingness to invest discretionary effort..
*Financial management*

* Forecast annual capital and operational expenses, for the section, in line with corporate policy.
* Manage costs against approved budget, providing meaningful variance analysis reports
* Investigate methods to contain / reduce costs.
*Minimum **Requirements: *

* Relevant Bachelor's Degree.
* At least 6 years of job-related experience (preferably in a pension administration managerial role), which should include at least 2 years' experience in a management role.
* Working knowledge of Pension Fund Rules
* Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act, Recognition of Customary Marriage Act, Mental Health Act
* Excellent understanding of Benefit administration and Member Data Management
* Knowledge of Law - Section 37 (C) allocation of death benefit lump sums
*Should **you meet the above requirements, please upload your CV onto our website* *[www.hslabour.co.za](https://www.hslabour.co.za)**. [CV'S VIA EMAIL WILL NOT BE CONSIDERED]*
Candidates will be required to go through assessments, background and vetting processes if shortlisted .
The full spec will be shared with shortlisted candidates only
Should you not hear from us within 2 weeks, please consider your application unsuccessful.