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Customer Service Junior Specialist with Dutch (Disputes/Returns)

Employer
Accenture Sp z. o. o.
Location
Warsaw (PL)
Salary
Negotiation
Closing date
Jul 13, 2022

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Job Role
Other
Sector
Telecommunications, Communications & PR, Other
Contract Type
Permanent
Hours
Full Time

Job Details

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

What will you do:

-Customer Service and Disputes activities related to returns and queries requests from the customers over the phone or via e mail
-Validation of contractual agreements related to Disputes and Returns process
-Order management and returns management activities in SAP
-Coordination of returns and disputes process with internal teams and spare parts vendors
-Ensures resolution of queries within the contractual metrics

What do we expect:

-Very good English and Dutch min. C1
-Microsoft Office package knowledge Excel, Word, PowerPoint
-Preferably experience in customer service
-Experience in working with SAP would be an asset

What we can offer:

-Using foreign language and new technology solutions daily, cooperating with various global Clients.
-Constant support and clear development path from your first day at work – dedicated Buddy, who will help you in adjusting to the new workplace.
-Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various trainings.
-Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
-A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 
-Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
-Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

Company

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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