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Assistant Manager - Customer Refund Operations

Employer
Tata Unistore
Location
Mumbai Mumbai Maharashtra, Maharashtra, India
Salary
Competitive Salary
Closing date
Jun 1, 2022

View more

Job Role
Accounts Assistant
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Level of qualification
Not qualified, Part qualified, Qualified, CIMA
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At CLiQ:
. We obsess over customer delight.
. We are out there to find an alternate way of doing e-commerce.
. We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
. We believe in Uncomfortable Transparency.
. We will always be respectful, empathetic, and caring about the well-being of our teams.
. we encourage experiments and creativity in Technology.
. We develop and use technology to enhance day-to-day life and have a positive impact on customers.
. We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all'

Job Description:
We are looking for a result-driven customer refund Assistant Manager to ensure the accurately processing customers all kinds of refunds. The customer refund Assistant Manager supervises the refund department and works closely with team to ensure that refund deadlines are met and reduction in customer refund complaints.
To be successful as a customer refund senior executive, you should possess strong accounting and excel with reporting skills and ensure the accuracy of the various system recon process.

Customer Refund

Responsibilities:

. Preparing of various system recon related to customer refund
. Verification all kind of manual customer refund
. Manage customer complaint communication
. Implementing deadlines for failed refund management.
. Monitoring the daily refund performance and preparing action plan for failed refund.
. Preparing weekly / monthly feedback reports on refund performance.
Skillsets
. A bachelor's degree in accounting or finance.
. At least 5 years of experience as accounts receivable Assistant Manager
. The ability to work accurately and independently.
. Experience with accounting software such as SAP and General Ledger and advanced knowledge of MS Excel.
. Good verbal and written communication skills.
. An eye for detail along with excellent analytical skills.
. Excellent report preparation skills.
. Strong time and people management skills.

The opportunities we have are perfect for highly motivated and talented candidates.
We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.
So QUiQ - PiQ - CliQ before the opportunity is missed.

At CLiQ:
. We obsess over customer delight.
. We are out there to find an alternate way of doing e-commerce.
. We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
. We believe in Uncomforta

Experience: 5.00-8.00 Years
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