Order Management Manager

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

As an Order Management Manager, you will:

-be a Single Point of Contact for Service Delivery Operations Client
-Provide support to the Client for Operations Delivery related matters
-Act as the escalation point for Client implementation of process improvements, including six sigma, operational excellence, innovation framework
-Proactively improve client satisfaction and customer relationships working with Client Leadership
-Support sales opportunities and validate expected delivery capability for Operations
-Build a strategic development direction
-Drive cost efficiency
-Manage employees delivering the client service, including their professional development
-Work in multinational environment

Job Qualifications:

-5 years of experience in managing teams in SSC BPO environment within F&A area
-Knowledge of OTC – Order Management life cycle and understanding of SOX Process Control 
-Working knowledge and experience with OTC metrics
-Understanding of Supply Chain and DSCSA regulation requirements (nice to have) 
-Experience in  Pharma / Life Science industry ( an asset)
-SynOps Client Data Protection Tool working experience
-Proven ability to work creatively and analytically on problem solving
-Experience working with global services
-Experience in multinational organizations
-Experience in the development of business performance and compliance metrics and multi function background including and understanding of Procurement, Finance or other capability
-Change management experience
-University degree qualifications in accountancy, economy, management, psychology as an asset
-Very good English (C1)
-Ability to drive significant change while coaching and developing the teams
-Excellent interpersonal communication skills
-Proficiency with Microsoft Office applications Outlook, Word, Excel, PowerPoint,
-Readiness to travel occasionally

What can we offer:

-Using foreign language and new technology solutions daily, cooperating with various global Clients.
-Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
-Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
-Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
-A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
-Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
-Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.