Support internal stakeholders to understand the financial aspect of Home Care Packages, lead process improvement & drive exceptional customer service.
About the Company

A nimble, technology-driven corporation, experiencing continued rapid growth, is seeking an AR Specialist to drive process improvement and work through exciting new projects. Our client is disrupting how the care sector services its clients. They have built a model that delivers an exceptional customer experience using technology to enhance the service offering. The inspirational, visionary founders remain involved in hands-on Executive roles and drive the completely different service model that they have created. Their member-based; subscription model offers a greater variety of services that most competitors in the sector miss.

About the Role

Joining a welcoming finance team and reporting to the Finance Manager, this role will be more than just processing. You will spearhead several key projects to add value & improve processes, Home Care Packages, and other revenue-related initiatives. Responsibilities will include but not be limited to:

• Take the role of ambassador to other teams to upskill their knowledge on Income Tested Fees and Client Contributions, to enable them to handle front-line queries, and ensure that information is being communicated early and in a consistent manner in the Member journey.
• Identify areas for Process Improvement and new initiatives to ensure operational efficiency, debt prevention, member satisfaction, and retention.
• Attend regular meetings with internal stakeholders to review and discuss Member budget deficits. Assist Care Managers with determining reasons for over or underspend if needed.
• Assist with queries around the preparation of Member budgets and calculation of Client Contributions, particularly in complex and high use cases.
• Support internal Team Leaders to make decisions around service levels where non-payment has become an issue.
• Regularly review and report on overall deficits on active and archived Members to the Finance Manager.

About You

To be successful, you will have 3+ years prior experience in an Accounts Receivable role, be passionate about process improvement, and have highly developed interpersonal and customer service skills. You will be skilled in Excel, and any prior experience with Xero will advantageous.

You will be able to work well within a great team of high performers, have high attention to detail, and have an excellent problem-solving ability.

Benefits

Where do we start? Benefits include flexible hours and working from home options, a yearly $500 well-being allowance, access to their EAP program, paid pandemic leave for Covid-19, and your own laptop, adapters, and display screen to do everything you need from home.

How to Apply

Don't hesitate, APPLY NOW!

Hit the Apply button or call Jayde Elliott on 0432 843 757.