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Accounts Receivable Officer

Employer
SPS Commerce, Inc
Location
Burwood East, Australia
Salary
Competitive Salary
Closing date
Jun 9, 2022

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Job Role
Accounts Receivable
Sector
Finance
Contract Type
Permanent
Hours
Full Time
SPS Commerce is hiring a Collections Analyst who will engage with and manage a high volume of inbound and outbound customer contacts to collect on more complex past due receivables by using established and documented processes in a timely manner while focusing on providing a positive customer experience.

Does this sound like you?
  • You love to collaborate and are skilled in building relationships with both customers and internal partners
  • You've been described as high-energy and have a strong sense of urgency, focus on execution, and relentless follow-through
  • You have the grit and determination to turn difficult conversations with customers into opportunities to strengthen relationships

Why SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world's largest retail network, and we don't just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don't just grow here, they're made here.

What is the day-to-day like?
  • Pursue the collection of past due accounts assigned, by following standard collections policies and procedures and follow up as necessary with the customer or internal partners
  • Investigate issues with delinquent accounts by partnering with internal teams to research customer claims to gain resolution and collect payment of invoices
  • Utilize processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of the Customer, and provide a timely resolution
  • Create a positive, empathetic internal and external customer experience with each interaction
  • Resolve basic inquiries and stretch in role to resolve inquiries of moderate complexity
  • Spot patterns of customer inquiries (root cause); act transactionally and think relationally; share insights with team/leader to close opportunity gaps
  • Facilitate problem identification, research, and timely follow-up to an ultimate resolution
  • Document customer interactions, key findings, progress, and insights in Salesforce
  • Collaborate with internal individuals or teams, as necessary, Update management weekly on the status of the high dollar accounts
  • Refer and/or escalate cases to the appropriate internal individuals or teams

What experience and skills do you need?
  • Bachelor's degree plus at least 1 year of related experience or four years of related experience without a degree
  • Problem-solving and investigative mindset while being curious and having a customer-centric focus
  • Professional and customer centric slant on verbal and written communication skills
  • Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook)
  • Must maintain confidential information

What experience is preferred?
  • Prior customer service experience in any industry preferred
  • Demonstrated abilities and comfort to navigate a variety of platforms (e.g., Salesforce, VersaPay, MS Dynamics NAV)


** EOE including disability / veteran **

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