Change your job, change your workplace, change your future...

• To ensure the billing process adheres to company procedures and customer requirements


• Maintain and update contracts as and when appropriate


• Coordinate with RSS and OpCo's to ensure invoicing produced accurately and in a timely manner in accordance with company policy


• Work closely with the RGSE central team


• Drive to minimise bespoke billing and adhere to standard customer process


• Handle all customer enquiries/complaints promptly and efficiently to satisfy customer requirements and escalate in a timely manner if required


• Assist in relevant projects where required


• To support the team leader to ensure departmental targets and objectives are met


• Support continuous improvements within the department


• Provide a dedicated Account billing service


• Work within a high volume, fast paced and customer focused environment

• Ensure good awareness of Ricoh's 'end to end' processes and understands the impact of their role on both customers and colleagues.


• Ability to maintain a high degree of focus on results, through regular/continuous review and accurate and timely reporting


• Understanding of Ricoh's products and services to be able to articulate customers obligations in terms of services provided


• Ability to deal with 'difficult customers', resolve conflict and confrontation


• Being able to communicate with other countries


• Coordinating across numerous OpCo's Good prioritisation and organisational skills


• Excellent customer handling skills


• Numerate and literate


• PC literate with good excel


• Language French, German or Spanish desired


• Must have good English skills (read/write/speak)


• Excellent communication skills


• Advanced education


• Proven experience in similar position