Collections Global Operations Manager

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com 

Accenture across the world and in Poland

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com

As a Global Operations Manager in Collections you will be part of very dynamic and developing team.

Requirements:

-Leading a Global team to ensure delivery of top results in line targets agreed with Global Process Owners and our Client
-Providing consistency across service teams in the delivery of global process specific services
-Acting as a key relationship point of Accenture with our client in respect of Collections activities - maintaining strong partnership with senior stakeholders
-Providing input into client Collections strategy, recommendations to ensure that processes are in line with best practice
-Ensuring that internal controls standards are achieved in compliance with Accenture and client contract
-Engaging in organization to drive strong performance
-Fostering the right environment for idea generation and continued improvement
-Leading employee engagement initiatives and managing champion competency frameworks and models, ensuring an effective performance management system.

Qualifications

-Min 10 years operations experience and 5 years of leadership experience in the Order to Cash function, preferable in Collections
-Advanced English, business communication skills
-Experience in reporting to Executive Leadership, process improvement.
-Masters degree with a major in finance, business, accounting or relevant experience
-Project management experience preferable
-Competent in all products within Microsoft office

What we can offer:

-Using foreign language and new technology solutions daily, cooperating with various global Clients. 
-Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace. 
-Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings. 
-Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are. 
-A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.  
-Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives. 
-Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.