Overview:

Operates as Subject Matter Expert in the ICS disbursement process for the Global Capital Market and Retirement businesses and their diverse institutional products by validating that funds to be distributed are appropriate per ICS product serviced. Responsibilities include the validation of high-risk client disbursement payment instructions and client disbursement approval process requiring heightened authentication and analysis, expanded use of judgment and, completion of exception processing and research tasks. Role is a player/coach position serving as an escalation point within the team for help with complex cases and resolution of issues.

Primary Responsibilities:

Analyze and interpret inputs of disbursement requests as designated to determine course of action for compliant finalization

Partner in the collecting and processing of information required to support the client disbursement process resulting in consistent adherence to disbursement procedures and accurate payments

Execute the client disbursement approval requests and review complex disbursement-related transaction detail on a daily basis to ensure accurate and timely transfer of funds

Complete reviews and validations of documentation submitted when requesting approval of client disbursements leaving the bank

Communicate as a SME in-role with internal and external business partners and related service partners as required. Interact with First and Second Lines of Risk management, Financial Crimes team and management to process domestic and international disbursement transfer payments ensuring fields are properly formatted

Validate appropriateness and perform authentication of requests, escalate and/or remediate non-standard or high risk exceptions to management as appropriate

Identify and report and escalate all risk, client issues and suspicious activities to management

Prioritize and manage own workload to meet service level agreements and internal service delivery standards in an independent manner.

Work with management to identify trends and make recommendations to strengthen and improve business processes. Direct implementations of approved changes within the area.

Assist management in implementing new requirements and procedure updates to targeted audiences.

Complete production reporting and participate in special projects on a as-needed basis

Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management

Promote an environment that supports diversity and reflects the M&T Bank brand

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Complete other related duties as assigned

Scope of Responsibilities:

This position is within the Shared Services team. Successful completion of the Authentication Approver Training and assessment is mandatory prior to performing in the role. Nature of work at peak times may result in completion of responsibilities extending outside of standard business hours. Role requires ability to manage multiple priorities throughout the day as required. Incumbent will be expected to have awareness of industry fraud trends.

Supervisory/Managerial Responsibilities:

No direct reports. Assist with new hire onboarding training and provide coaching as needed.

Education and Experience Required:

Bachelor's degree and a minimum of 2 years' relevant work experience or in lieu of a degree a combined minimum of 6 years higher education and/or work experience, including a minimum of 2 years' relevant experience

Demonstrated problem-solving skills

Competency in area of Risk/Compliance/Audit

Ability and willingness to build a knowledge base of the diverse products being supported

Ability to apply a holistic assessment approach and solve for complex scenarios when processing disbursement approval requests
Ability to operate independently and in a team environment

Experience using word processing and spreadsheet software

Effective verbal and written communication skills

Detail-oriented

Education and Experience Preferred:

Minimum of 1 year's supervisory and/or leadership experience

Minimum of 2 years' experience in financial services industry

Understanding of financial products and the Global Capital Markets and Retirement businesses

Knowledge of pertinent bank systems

Ability to work under time constraints

Payments/Disbursements knowledge

Knowledge of proper methods of preventing and detecting fraud

Client service experience

Physical Requirements:

Position required to be in office with hybrid schedule (3 days in the office) options after demonstrated competency in role as assessed by Management

Location

Wilmington, Delaware, United States of America