12-Month FTC Credit Controller

Credit Controller, 12-Month FTC, Birmingham City Centre, Up to £27,000


HAYS are delighted to be working with a leading professional services organisation based in Birmingham City Centre to recruit for a Credit Controller on a 12-Month FTC basis. This is an opportunity to join the credit control team in Birmingham, to manage, co-ordinate and maximise the collection of debt for a section of the client ledger in a timely fashion and minimise the risk of non-payment, whilst maintaining the organisations client service delivery levels and high professional standards. This role will afford the successful candidate the opportunity to take responsibility for their own ledger and work within a high-performing and supportive Credit team.

This role offers hybrid working opportunities and is paying up to £27,000 dependent on experience. Standard working hours are 9.30 am to 5.30 pm Monday to Friday (35 hours).

The key responsibilities of this role are:

• Chasing outstanding debts by telephone and email;
• Recording chase history and agreed payment timescales on the system;
• Proactively resolving and monitoring any queries raised;
• Liaising with key stakeholders on all debts, including conducting face-to-face meetings;
• Analysing, monitoring and reducing 90+ debt;
• Responding to correspondence from clients;
• Electronic filing;

In order to be successful in this role you will have:

• Experience in a credit control role, preferably within a professional services environment (although this is a desirable rather than an essential)
• Proficient in the use of debt and/or revenue management systems
• The interpersonal skills to conduct face to face and telephone debt reviews with key stakeholders.
• Strong analytical and negotiation skills to help resolve queries.
• Significant experience of account reconciliation.
• Ability to be assertive and confident in collecting debts, whilst at all times maintaining an assured and professional manner.

What you need to do now
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