Fluent English (written and spoken).
Fluent Italian (min.C1).
Min. 2 years of relevant experience in BPO.
Quality Control and Process Knowledge.
Experience in handling service delivery quality / operational experience would be an asset.
Good understanding of Invoice to Customer (OTC) process.
Performing quality checks on transactions.
Root cause analysis, identifying corrective and preventive actions / structural improvements.
Monitoring correctness and accuracy of quality checks performed by respective teams.
Identifying improvements to the quality framework to increase quality across the processes.
Support in collection of quality related artefacts - regular review and update.
Support in SLA reporting.
Audits on adherence to work instructions.
Conduct client process audits, identify gaps in execution process steps.
Maintaining cooperation with TLs, Ops Managers and Quality Lead/Manager with regards to quality related aspects.
We offer to the candidates
Salary adequate to your competencies.
Opportunity to take part in international projects and gain experience with various businesses.
Set of social benefits to choose from.