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Quality (OTC) Specialist with Italian

Employer
Infosys Poland
Location
Lódz (PL)
Salary
Adequate to your competencies
Closing date
Jun 6, 2022

View more

Job Role
Accountant
Sector
Finance
Contract Type
Permanent
Hours
Full Time
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Job Details

Requirements

Fluent English (written and spoken).

Fluent Italian (min.C1).

Min. 2 years of relevant experience in BPO.

Quality Control and Process Knowledge.

Experience in handling service delivery quality / operational experience would be an asset.

Good understanding of Invoice to Customer (OTC) process.

 

 

Responsibilities

Performing quality checks on transactions.

Root cause analysis, identifying corrective and preventive actions / structural improvements.

Monitoring correctness and accuracy of quality checks performed by respective teams.

Identifying improvements to the quality framework to increase quality across the processes.

Support in collection of quality related artefacts - regular review and update.

Support in SLA reporting.

Audits on adherence to work instructions.

Conduct client process audits, identify gaps in execution process steps.

Maintaining cooperation with TLs, Ops Managers and Quality Lead/Manager with regards to quality related aspects.

 

 

We offer to the candidates

Salary adequate to your competencies.

Great atmosphere.

Opportunity to take part in international projects and gain experience with various businesses.

Set of social benefits to choose from.

Company

Infosys Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Lodz region and employ around 2500 specialists that provide services in nearly 30 languages.

Find Us
Website
Telephone
609 230 568
Location
Pomorska 106A
Lodz
lodzkie
91-402
PL
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