He Waka Eke Noa | Creating Great Together

Hours: 37.5 hours; Monday - Friday; between the hours 8.00am - 8.00pm with flexibility to work weekends as and when required.

We're reimagining banking for our customers, helping them be good with money so they can do great things with it. Working in an energising environment that is built around our customers, we build great connections that allow us to work together to enable a high achieving New Zealand.

Our Personal Insurances Team is responsible for providing advice to customers to make great personal insurance decisions based on individual needs to ensure the right insurance protection is in place for the future.

Te Kaiurungi | About the Role

As a Personal Insurance Specialist, you will be taking inbound phone and video calls from customers as well as making outbound calls to support customers to make great personal insurance-based decisions on their needs.

In this role, is important that you possess excellent listening skills with the ability to empathise with our customers during conversations. This is a highly specialised role and a passion for continuous insurance learning and the ability to navigate multiple systems are essential.

Key accountabilities:

• Provide personal insurance recommendations to customers using BNZ Insurance systems
• Assist customers to understand the differences between available types of cover and the amounts of cover that may be appropriate based on personal needs
• Assist customers in understanding the key benefits, features, options and exclusions that may apply to recommended insurance products
• Deliver exceptional customer service to all referred customers to build confidence within BNZ referral channels of the need for protection and the service provided through the specialist insurance HUB.

Ō Pūkenga | About You

• You're an experienced insurance adviser who is comfortable providing protection advice to customers, getting it right the first time for our internal and external customers, and having inspiring conversations
• Possess an eye for detail to ensure data integrity
• Customer-focused with a strong service ethic, outstanding communication skills, and a reputation for excellence
• Willingness to complete New Zealand Certificate Financial Services (level 5) in life and health insurance

To ensure your success in this role, you will always put the customer first and demonstrate superior problem-solving ability. You'll be a team player who enjoys and appreciates an energetic and busy working environment. You'll also be comfortable and competent with technology.

Nau mai ki te Pēke o Aotearoa |Working at BNZ

At BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.

• Oranga | Wellbeing: Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together. We're here to support you to be your best with a number of wellbeing initiatives.
• Whakatā | Leave: We all need a bit of time off every now and then. At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.
• Whakatā | Flexibility: We're big on helping you balance life and work. We offer a range of flexible working options that help you be your best, wherever you're based. Talk to us about how we can make this work for you

Haere mai ki Te Peke o Aotearoa - Come to the Bank of New Zealand

If you're ready to join a supportive team of BNZers who are passionate about the work they do and the results they achieve, then apply now and let's create great together.

Your employment will start with us during a period of community transmission of Covid-19 throughout New Zealand. As a business operating in that environment, we have responsibilities under the Health and Safety Act 2015 to reduce the risk that our workers might catch or transmit Covid-19 while at work.

Being fully vaccinated against Covid-19 is therefore a condition of entry into any of our premises, and any employees not fully vaccinated against Covid-19 will be required to work remotely.

As the summer holiday period is underway, please note applications will be reviewed after the 17 January 2022 when we're back in the office.

If you would like to know more about Life at BNZ and how you can help re imagine banking for our customers, please visit www.bnzcareers.co.nz or click the 'apply now' button to submit your confidential application.

Please note that applications close 21st January 2022.