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Investigator Payment Specialist I/ll - French speaker

Syneos Health
Farnborough, Orpington, United Kingdom
Competitive Salary
Closing date
Jan 17, 2022

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Job Role
Contract Type
Full Time
Level of qualification
Qualified, CIMA
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Here at Syneos Health we are currently recruiting for a French speaker Investigator Payment Specialist (IMS Specialist) II

Come discover what our 25,000+ employees already know: work here matters everywhere. We're a growing and evolving biopharmaceutical industry leader, which means you'll have endless opportunities to work with experts around the world and build the career you've dreamed of.
As a part of the Syneos Health team, you'll help us deliver results for a rewarding reason - we improve patients' lives around the world. Because to us, a patient isn't just a number, they're our family, friends, and neighbors.

Why Syneos Health

• #SyneosHealthLife means we're committed to our Total Self culture - where everyone can authentically be themselves. Our Total Self culture is what unites us globally, and we know every person's unique contributions make a difference.

• We believe our success is a direct result of the people who are driving it - you! We value your dedication to care for our customers and patients, so we want to focus on taking care of you. That's why we offer a comprehensive benefits program encompassing your total health - physical, mental and financial.

• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Responsibilities for this role are as follows:

• Processes investigator payments by:
o Maintaining the investigator payment portion of the Medidata System;
o Reviewing data with project manager for quality and completeness;
o Processing and creating approved grant payment requests via Medidata system and forwarding or interfacing with A/P; and
o Distributing investigator payments to respective sites

• Facilitates site payments with internal groups such as clinical operations, project management, accounts payable, accounts receivable, and site contracts teams. Coordinates with regional colleagues to ensure holistic global view of project payment/funding status.

• Collaborates with accounts receivable and project management to ensure advance funding is received from sponsors on a timely basis for global project needs and deposits are available before site payments are processed.

• Creates, maintains, and reconciles MS Excel Project Grant Tracker as necessary.

• Reviews and interrogates Clinical Trial Agreements (CTAs) and CTA amendments to ensure payments are made according to the documented payment terms and schedule. Discrepancies should be escalated to their line manager or the appropriate project team member as needed.

• Explains roles/responsibilities and coaches project teams through grants payment process and system navigation, as needed.

• Provides forecasting and analysis support to project teams as needed.

• Prompts project teams through grants payment process and system navigation, as needed.

• Researches, compiles, and creates necessary information as required in support of sponsor invoicing.

• Identifies and works with clinical team to follow up on invoice discrepancies, past due invoices and to request refunds from sites.

• Ensures proper account and project coding are applied to third party invoices as it relates to investigator payments.

• Creates project reports as requested from sponsors, operations, accounting and/or upper management to support Sunshine Act reporting, monthly close process and ad hoc financial analysis.

• Assists with customer audits of site payments and sponsor deposits.

• Trains and mentors less experienced staff members on departmental Standard Operating Procedures (SOPs), processes, tools, and templates.

• Minimal travel may be required (up to 25%).

• Works with sponsor systems and applications as required by the project.The ideal candidate will need the following experience / skills to be considered:

• Strong proficiency in using Excel for spreadsheet analysis. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and voicemail.

• Foreign language proficiency: French

• Ability to organize and prioritize work to meet deadlines in a dynamic environment.

• Above average attention to detail, interpersonal and excellent communication skills, with a team-oriented approach.

• Previous experience from CRO/Pharma environment preferred.

Get to know Syneos Health

We are the only full-service biopharmaceutical solutions company in the world. That means we bring together the best clinical and commercial minds to create a better, smarter, faster way to get medicines into the hands of patients who need it most. Learn more about Syneos Health.

Additional Information:

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
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