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Payments Associate

The City, Central London, United Kingdom
Competitive Salary
Closing date
Jan 15, 2022

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Job Role
Contract Type
Full Time
Level of qualification
Newly qualified, Qualified, CIMA
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A credit card from a tech company, not a Bank. Fintech credit makes up only a very small fraction of overall credit, but it is growing rapidly, and Tymit will be at the forefront of the digital disruption in the credit card world.

At Tymit our mission is to reinvent the credit card to make it honest, safe, and more transparent, so you can achieve more peace of mind when managing your finances. To prove this to our users, we have built an elegant and very intuitive app linked to a credit card that's designed to achieve better financial well-being and control like never before.

Based in the UK, Spain, and Greece, our talented and growing team is committed to creating a diverse and fun work environment putting the user at the centre of every decision we make. At Tymit, we have a mantra. Customers are first because that's what drives us and our growth, and we'll continue catering to them that way.

We are small, but we think big. Do you want to join us?

We are looking for an enthusiastic and motivated Back Office Operations and Payments Associate to join our growing Operations Team based between London and Madrid.

Your mission will be to carry out daily reconciliations across users' accounts, delivering the assurance that our client money is safe. You will continuously improve the broader reconciliations framework's effectiveness and analyse breaks to improve processes and systems used across the wider business continually.

You will play an essential role in taking Tymit to the next level - thus, you should be passionate about fintech, your job and enjoy a fast-paced international working environment. Since you are part of the early-stage Team, you will have a key role in crafting the culture and core values at Tymit.

During your time at Tymit you will
  • Monitor, book and reconcile transactions and payments.
  • Resolve customer issues by examining customer payment plans and payment history.
  • Identifying, investigating, and querying discrepancies.
  • Continuous improvement of the reconciliation processes.
  • Assistance with daily treasury management.
  • Work very closely with the broader Operations team based in London and Madrid to link all required service activities to operational procedures and effective customer outcomes.
  • Coordinate closely with the Engineering team to improve and automate processes to keep a reliable and efficient back-office operation.
  • Coordinate with our strategic partners to delegate processing, payments, and other parts of our operation and integrate them into our back-office and our processes.
  • Understand the importance of dealing with customer data and providing excellent service; you also take very seriously the regulated nature of a financial institution and the awareness required on aspects like Financial Crime.
  • Support the adoption of new processes and tools, provide constructive feedback, and collaborate with Business Operations, Product, and Engineering teams.

What You Will Bring Along
  • You have previously worked in an operations role within a tech or financial services company, ideally in consumer lending, personal banking, loan servicing, or payments.
  • You understand various payment methods, card settlements, refunds, and fees.
  • You have previously gained knowledge about financial/operational controls and reconciliation, mostly regarding payments, bank accounts, and operating systems that support the company's operations.
  • You have a passion for helping customers improve their financial situation to make on-time payments consistently.
  • You can rethink the way how things currently work to run a more efficient back-office operation.
  • You have outstanding communication skills in English.
  • You bring a strong willingness to learn, innate curiosity, and the ability to think out of the box when directives are unstructured.
  • You have a powerful desire to contribute to the success of Tymit's growth plans.
  • You have entrepreneurial DNA with the desire to solve problems while wanting to inspire and share your knowledge and passion for FinTech.

Compensation & Perks

The salary range of this role is £25,000 - £35,000 per annum depending on experience.

25 days of paid holiday plus bank holidays.

Your birthday off.

Tymit is working fully remote, and all employees can remain working from home if they want, travelling to our offices when agreed with the team.

If your preference is working from our office and working onsite with other Tymiteers, we have you covered with our office in Paddington.

⏰Flexible working hours.

Additional days to attend conferences and workshops when related to technology and/or events related to Tymit's industry and sector.

What You Can Expect From Our Hiring Process

1 ⃣ Stage

45 min. phone call with Cynthia, part of Tymit's People team. Understand your career plan and what motivates you about Tymit

2 ⃣ Stage

60 min. video-call with Irune, Senior Back Office and Card Operations Specialist. Discussions around your previous experiences to better understand your skills and give you a sneak peek of what it could be working at Tymit.

60 min. video-call with Max, Senior Live Operations Specialist. Discussion to understand more about your skills and give you a sneak peek of what it could be working at Tymit.

3 ⃣ Stage

60 min. video call with Lisa, Head of Product Operations and BackOffice. Discussion to better understand your fit within the team and give you a sense of Tymit's culture.

4 ⃣ Stage

- Offer

If you have any disability, please let us know whether there are any adjustments we can make for our process to be more inclusive.

To meet our regulatory obligations as a licensed financial services company in the UK, Tymit needs to take background checks, Criminal and Credit checks, our new hires to help us safeguard our users. If you have any concerns regarding this process, please discuss this with our People Team.

Tymit is made up of people from various backgrounds, and you are welcome for who you are, no matter where you come from, what you look like. We seek to create a culture where everyone can belong because we believe that people do their best work to show up every day as their authentic selves. So, bring us your personal experience, your perspectives, and your background.

We do not make hiring or employment decisions based on race, religion, age, national origin, gender, gender identity or expression, sexual orientation, marital status, disability, pregnancy status, or any other difference. If you have any disability, please let us know whether there are any adjustments we can make for our process to be more inclusive.
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