Account Manager
My client is looking to recruit another Account Manager to join their team.
- Actively pursuing all sales leads and making timely follow-up calls to maximise effect of effort put in to providing estimates.
- Deliver excellent customer service by responding swiftly to queries and concerns from customers.
- Develop and maintain good working relationships with customers and colleagues.
- Providing an efficient, friendly and professional office-based point of contact to existing accounts leaving an impression of confidence that their account is cared for and managed competently.
- Updating customers on delays and order status.
- Diarising site call off dates and being proactive in calling customers pre-delivery to ensure goods are still needed.
- Introduce new products and promote them to customers.
- Ensure all commitments to customers are realistic, achievable and completed.
- Wherever possible identify improvements to processes to enhance customer service, reduce costs and improve margins etc.
- Arranging collection and replacement of damaged or faulty goods.
- Working in an organised manner to optimise efficiency. e.g. using a diary and Outlook to assist.
- A willingness to provide administrative support within the Account Management Team.
- Maintaining up-to-date, comprehensive knowledge of all products and services, whilst building awareness of competitors' activities
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