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Digital Account Manager

Employer
AYKO
Location
Leeds, Maidstone, United Kingdom
Salary
Competitive Salary
Closing date
Jan 15, 2022

View more

Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Level of qualification
Qualified, CIMA
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We're looking for our next Digital Account Manager who can help us nurture, grow and protect our well-established client base.


At AYKO we build high spec e-commerce platforms for our well-known clients. Our Account Managers are a key part of our success, building strong and commercial relationships with our clients, to ensure they have a great experience with us.


Whilst our Account Managers are charged with growing our client accounts, this isn't a sales role - a great candidate for us might currently be in an agency-client / customer success role - or be in a project management role and ready to make a career move.


Here's the contribution this role will make to our business & our clients:


  • Our Account Managers initially pick up the relationship with our clients from the Project Management team. Building strong and commercial long term relationships, continuing to nurture their portfolio.
  • As the first point of contact for our clients, our AMs are great problem solvers and fantastic stakeholder managers - considering internal relationships, client requirements and brand reputation in everything they do.
  • Where there are new projects to manage with an existing client, they work alongside the Project Managers to create the best experience for the client during the delivery phase
  • AMs follow our communication process, to ensure clients receive regular reports and updates and that touchpoints are regular and up to date
  • Our AMs help to grow our agency, spotting opportunities for cross-selling where there is a client need and contribute additional revenue.


This will be a great opportunity for you if you have an agency background and you are looking to work with a high-profile client base, with more well-known brands - or if you are looking to develop your commercial and strategic account management skills further.


Here's what we'll be looking for on your CV:


  • Have worked previously in an agency environment and be used to managing multiple clients concurrently
  • Have worked with e-commerce clients/projects previously - we'd love to see Shopify or Magento!
  • Confident handling commercial client relationships - possibly have had a more sales/target driven role in the past
  • Highly developed organisational skills
  • Great communication skills, written and verbal and the ability to build relationships fast
  • Apply to careers@ayko.com


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