This job has expired

Head of Internal Operations

Liverpool, Merseyside, United Kingdom
Competitive Salary
Closing date
Jan 15, 2022

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Job Role
Contract Type
Full Time
Level of qualification
Newly qualified, Qualified, CIMA
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Reed Finance are currently working in partnership with a Top 10 accounting firm located in Liverpool and due to growth, are looking to recruit a Head of Internal Operations to support with the business growth & development. This role will be a key appointment and the candidate will join the senior leadership team.

The purpose of this new role is to lead and deliver the Internal Operations proposition to internal stakeholders, whilst identifying strategic opportunities and efficiencies to further develop and enhance the contribution to the firm.

Key duties of the role include:

  • Leading the successful delivery of SSC's client operations service, ensuring relevant SLAs are in place, met and regularly reviewed, supported by appropriate MI
  • Ensure quality work is delivered efficiently to the client base
  • Support and identify strategic opportunities for the business
  • Build and maintain strong relationships with key stakeholders across the firm, working collaboratively with the fee earning streams to ensure the client operation is continually supported by your operational teams

Due to the nature of the role and the leadership experience required, our client is looking for the following experience:

  • Strong experience of stakeholder management with proven relationship building skills
  • Excellent communication skills with a strong customer service focus
  • Extensive operational experience of leading and managing large teams / multi layered service delivery in a fast paced, changing environment
  • Proven people management experience
  • Ability to think strategically, challenge the status quo and drive change
  • Competent in developing and understanding the key metrics required to measure success, with the ability to analyse data to support effective decision making
  • Understanding of the firm's strategy and priorities, keeping informed of firm wide activity and ensuring your own objectives and those of your team support the delivery of these

If you are interested in finding out more about this position and you feel that you have the required skill set & experience, please do contact Adam Norris at Reed for a confidential discussion or apply now.

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