The Role:

You will provide exceptional customer experience to IAG's Small, Medium Enterprise (SME) Business Customers. Ensuring IAG customers specific business insurance needs are uncovered, and solutions offered to meet these needs.

Working Monday to Friday 8am to 6pm including occasional Saturdays.

This is a hybrid working arrangement where you will be required to work from both home and in the office.

Key Responsibilities:

• Take Inbound calls to proactively identify customers' business needs and value-add opportunities
• Engage customers in quality interactions via a combination of existing and new channels to uncover insurance needs and provide solutions to meet these needs
• Coordinate with the Underwriting team to identify best solutions for customers' business needs
• Provide excellent customer service experiences that exceed their expectations and provide effective resolution of customer queries and provide appropriate solutions
• Develop and maintain insurance product and systems technical knowledge, including any risk and compliance requirements.
• Actively participate as a constructive contributor with your immediate team and IAG colleagues to deliver on IAG purpose and strategy

Skills & Experience:

• Effective communication skills: listening, verbal and written
• Passionate about helping people and relationship building skills
• Exceptional attention to detail and accuracy
• Previous customer service experience
• Confident computer skills and experience with Microsoft Office suite
• Experience in Insurance and/or Finance industry (desirable)
• Experience with running a small business (desirable)
• Not essential, however if you are proficient in both English and Korean, Mandarin or Cantonese languages, we would love to see your application

Working from Home: This opportunity gives you flexibility to work from home and in the office, however, to be considered you must meet the following work from home requirements:

• Broadband with unlimited data
• Minimum upload speed of 5Mb (but recommend 10Mb) and download speed of 20Mb, Jitter less than 30 milliseconds - https://www.chorus.co.nz/speed-test

About Us:

At IAG, We live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity, and collaboration. We call it the IAG way, and it means we all share a "ready for anything" mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

We're brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.

As the largest general insurance group in Australia and New Zealand, we own some of the reigions most trusted brands, including AMI, State, NZI, NAC, and more.

Ready for anything? Lets talk.

Start your career journey with us and click "Apply". Applications close on Wednesday 12th January 2022

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy up to 50% insurance discounts, flexible work and leave options, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We encourage applications from all backgrounds and communities.