Job Description

JOB SUMMARY

Establish and maintain positive, interactive business relationships with Commercial customers, PODS Corporate internal departments as well as Corporate and Franchise markets. Provide exemplary service to all current and potential Commercial customers regarding account billing, reconciliation and the timely receipt of payments on account. Be responsible for analyzing detailed account billing and payment activity, providing courteous and prompt problem solving assistance, update and maintain detailed customer records with the goal of keeping account balances current. Facilitate communication among Corporate and Franchise location staff for the benefit of the Commercial customers and PODS.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Comfortable speaking to customers' accounts payable representatives to request payment for past due balances and scheduling payments on account
• Utilize existing spreadsheet to perform account reconciliation to determine root cause of outstanding past due balances.
• Communicate directly with customers regarding routine and escalated issues immediately upon receipt in an attempt to resolve.
• Communicate directly with Franchise and Corporate location staff to ensure a seamless transition for customers.
• Ability to multi-task main stream department functions.
• Ability to interpret, navigate PODS proprietary systems and be in full understanding to explain all billing/payment related questions.
• Update all systems' and spreadsheet notes relative to each customer interaction in sufficient detail to be easily understood by others unfamiliar with the account.

Job Requirements

JOB QUALIFICATIONS: Education & Experience Requirements

• Associate degree, Bachelor's degree preferred
• 3+ years of experience in B2B collection environment preferred
• 2+ years of experience working in Accounts Receivable customer service related environment preferred
• Or an equivalent combination of education, training or experience