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Billing Supervisor

Employer
Fidelity Services Group
Location
Midrand Midrand North Johannesburg, South Africa
Salary
Competitive
Closing date
Feb 26, 2022

View more

Job Role
Credit Control
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Supervising and being accountable for all work aspects of billing clerks which includes the following:
  • Creation and Maintaining customer MasterData on SAP / PICS system
  • Entering of new contracts into SAP/ PICS system based on approved information received from business.
  • Capturing of sales orders into SAP/ PICS system based on approved information received from business.
  • Capturing of monthly subscriptions based on the contract and linking the necessary payroll lines where applicable, as per company deadlines.
  • Capturing of adhoc invoices timeously based on information received.
  • Preparation of PICS bulk upload templates (Activations, Adhoc Invoices , Write Offs ect..)
  • Ensure all amendments, increases and terminations on contracts are implemented within stipulated timeframes.
  • Ensure accurate linking of devices to customer accounts. Constantly maintain mapping sheet.
  • Submit completed invoices to the client.
  • Resolve all queries (telephonic / email / in person) related to sales orders and the subsequent invoices timeously.
  • Investigating and solving customers' queries, which may be complex or long-standing, that have been passed on by customer service assistants.
  • Handling customer complaints or any incidents and providing detailed feedback reports on these matters to the line manager.
  • Creation of possible credit notes and subsequent re-invoicing relating to queries.
  • Process customer write offs approved by management upon request
  • Assist with weekly revenue reporting requirements.
  • Assist with Revenue forecasting requirements.
  • Assist in asset creation, stock transfers and costs capitalisation for rented clients.
  • Assisting with all audit queries when required.
  • Assisting with ad hoc tasks and projects when required by management.

In addition to the above responsibility
  • To maintain Filing systems (electronic or paper)
  • Stand in for staff as and when required.
  • Design or edit KPI's and KPA's for staff under direct supervision.
  • Constant review of all staff, processes and systems to ensure that they are effective and efficient.
  • Establish new billing policies and procedures where applicable.
  • Compiling reports and analysing statistics or other data to ensure Revenue validity, accuracy and completeness. Distribute and discuss weekly these operational and billing reports with management.
  • Work with other Finance, Sales or operational staff to always ensure the highest level of Billing accuracy and collectability is achieved.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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