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Customer Support Associate

Employer
Sutherland Global Services
Location
Ernakulam Cochin Kerala, Kerala, India
Salary
Competitive Salary
Closing date
Dec 10, 2021

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Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Description:

Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
In this role, you will get to:
  • Be the Point of Contact: Answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
  • Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Strengthen relationships: Establish and maintain communication with the customer and/or team


Qualifications:

Our most successful candidates will have:
  • Excellent verbal and written communication skills proficient reading skills
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Multi-tasking skills showcased through the use of several applications preferably with experience working on CRM applications
  • Basic PC keyboarding skills basic Microsoft Office (Outlook, Word, Excel) experience
  • Prior customer service experience a plus


Job Description:

Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have t

Experience: 0.00-50.00 Years

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