Apogee is Europe's largest multi-brand provider of managed services, combining years of expertise and innovation to transform the way organisations operate. This unique approach provides clients with the perfect combination of print, document and IT hardware and software, supported by our market-leading service operation to create a secure and flexible workplace.

Our solutions are tailored to any organisation delivering super-efficient processes and automated workflows, helping businesses achieve their digital transformation goals. The technology we provide onsite is perfectly complemented by our portfolio of Outsourced Document Services that include hybrid mail, digital print, high-volume scanning and graphic design to ensure we keep organisations running around the clock, irrespective of location.
Job Purpose

• To maximise cash flow, reduce the cost of collection through effectual and robust processes and minimise the risk of bad debt
• To be customer centric provide a professional and irreproachable service, ensuring nothing impairs their ability to make payment in line with contracted terms
• To earn customer loyalty through the continual improvement of the customer experience for both internal and external customers

Key Responsibilities

• Control and ownership of a designated portfolio of customer accounts; to ensure efficient collection, control and administration of cash in line with the business led targets, goals and objectives
• Collection of overdue accounts by all available methods in accordance with the company policy and departmental procedures
• To continually develop sound knowledge of customer base to influence payment stream and improve cash flow
• To proactively influence electronic payment methodology conversion primarily to Direct Debit
• To escalate problematic accounts to the team Senior Controller and provide support where necessary
• To refer delinquency, insolvency & novation cases in line with departmental processes to the pre-legal team
• To be responsible for identifying potential areas of credit risk and minimising impact
• Account maintenance and administration to include but not exclusive to; management of the purchase order process, data cleanse and customer profiling, payment verification and fulfilment
• Customer query investigation and collation of supportive documentation for first touch resolution where applicable or on referral to the centralised specialised resolutions team
• Continual review of working practices to develop an unremitting improvement ethos; the modification and elimination of unproductive activities which impede cash conversion and customer service provision
• To focus on individual and team level KPI's and targets to work towards an unremitting improvement ethos and attainment
• Ensure regulatory compliance to both internal and external governance to include but not exclusive to; Anti-Money Laundering, PCIDSS, DD governance & the customer engagement charter

Person Specification

• An excellent working knowledge of all aspects of the Sales Ledger function and the ability to prioritise and manage ledger effectively to ensure optimum results
• Knowledge and appreciation of contractual obligations
• Awareness of Compliance processes to adhere to ISO and effective working practices; coupled an excellent working knowledge of all departmental processes and procedures along with any niche areas of understanding that the team ledgers dictate
• Excellent written and verbal communication skills coupled with a confident telephone manner
• A methodical approach to problem solving and the ability to resolve difficult and challenging situations
• Excellent numeracy and systems/technical skills
• Excellent written and verbal communication skills and a professional and positive telephone manner
• Conscientious with an ability to use own initiative and prioritise effectively to meet deadlines
• Ability to work as part of a team and learn new skills
• Motivation and determination to succeed in a challenging and target driven function
• Must be intrinsically comfortable with change and innately adaptable to evolve within a progressive landscape, and be committed to best practice innovation
• Diversity and cultural sensitivity and ability to build rapport with others in a multicultural environment
• To exhibit a collaborative approach and positive outlook and act together as 'One Apogee'
• Positive attitude and contribution to team ethos
• Effective time keeping and time management; accountable for quality & timeliness of own deliverables
• Ability to work within the defined and documented processes but to show an ability to adapt and develop approach

Equity, Diversity and Inclusion is woven into our core values and are an integral part of the Apogee DNA. We firmly believe 'Team Apogee' must live and breathe the same passion and desire to make a positive contribution and genuinely understand the meaning of these values and the benefits they deliver to themselves, our clients, and society.Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.