Job Description:
Key functions will be:
. Coordinate with branch sales team and support BSM, SMs for lead conversion
. Tele-calling / follow up on leads given by sales team and Corporate office
. Coordinate customer walk in branch. Explain product details to customer and suggest scheme based on need analysis
. Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e. interacting with valuator making sure that the process is followed
. Update valuation details in system i.e. Gold portal and loan booking system
. Ensure loan processing completed within stipulated TAT.
. Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket
. Follow up with customer for timely interest collection
. Gold loan file disbursal in system (this could be done by BOM for most Branches)
. Custody of gold packets in the office, record it as per process
. Raise Payment Request / Cheque Disbursement, record it as per process
. Arrange to send the complete file to COPS as per process.
. Manage Related MIS, interface with COPS, regional teams as might be required.
. Co-ordinate with central telecalling team for collections / follow up for payments from overdue borrowers
. Customer Support / Service as required.
Roles and

Responsibilities:

. Graduate with Minimum 1-6 yrs experience
. Experience in collection and auction will be preferred.
. Min 2 years experience in gold valuation at gold loan NBFCs.

Job Description:
Key functions will be:
. Coordinate with branch sales team and support BSM, SMs for lead conversion
. Tele-calling / follow up on leads given by sales team and Corporate office
. Coordinate customer walk in branch. Explain product de

Skills: Gold Appraising, good communication.

Experience: 2.00-3.00 Years