Short Term Insurance Team Leader at The Conducive Group The Conducive Group

• R5,001 - R10,000 pm
• Permanent Senior EE position
• Johannesburg, Gauteng
• Posted 04 Sep 2021 by The Conducive Group

Remuneration: BASIC SALARY PLUS COMMISSION

Matric

RE and Class of Business Training and relevant qualifications (would be an advantage)

Proven telesales experience (minimum of 1 year)

Minimum of 1-year experience in Short Term Insurance

Team Leader or Management experience.

Responsibilities :

Daily management of individual contact center agents

Ensure daily, weekly and monthly performance targets are proactively managed

Ensure that customers are kept happy and satisfied by providing prompt response and efficient service at all times

Ensure a safe and harmonious working environment for all team members

Ongoing focus on recognition

Build relationships with other functions in the business

Demonstrate a high level of leadership and managerial ability

Analytical

Strong planning and organizational skills for effective implementation

The ability to persuade, influence, and lead in a cooperative manner

Solutions-oriented

Strong client service orientation

Responsive and proactive

Good written and verbal communication skills

The Conducive Group (Pty) Ltd (2015/114421/07) is a level one B-BBEE contributor and is a privately-owned company registered on the 16th of April 2015 in the Republic of South Africa. Its founder is Mr Jeremy Joseph a former Assistant Executive at the Innovation Group South Africa. Jeremy Joseph has gained a wealth of experience in the Insurance and Banking sector within the call centre industry. During this tenure Jeremy Joseph has held senior lea...

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