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Real Time Analyst

Worcestershire, West Midlands, United Kingdom
Competitive Salary
Closing date
Nov 25, 2021

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We're seeking an experienced Real Time Analyst to provide a wide range of operational support/ service delivery across the organisation. You will be responsible for overseeing the provision of workforce practices and strategies to achieve, operational efficiencies and effective Real-time planning strategies.

This is an excellent opportunity to work for a leading brand and join an experienced resource planning team. This organisation in renowned for providing exceptional support to employees with endless development opportunities

Key Responsibilities

  • Key areas of focus for the role are to address performance management across assigned units with a drive to challenge/improve functions in the delivery of effective actions to drive performance and efficiency.

  • Relationship management experience is essential as you will be responsible for communicating real time issues across a range of key stakeholders.

  • Provide consultative support for the leadership team, guiding and advising to develop effective productivity measures, performance management intelligence and resource planning effectiveness

  • Define and provide intelligent information to key stakeholders

  • Required Skills and Experience:

  • Subject Matter expert on industry practise in the areas in Real Time adherence and driving service delivery excellence.

  • Experience of operating within a Resource Planning team within a multi-site / multi-channel contact centre.

  • Strong relationship management experience essential.

  • Ability to work reactively utilising WFM and MS Excel.

  • Advanced knowledge and experience in using WFM solutions.

  • Exceptional numerical reasoning, attention to detail and accuracy.

  • Experience of using advanced analytical and statistical methodologies and data

  • Flexible work from home options available but some travel will be required at times to our support centre in Redditch Worcestershire.

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