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Flexible Benefits Implementation Specialist, Platform Delivery

Bristol, South West England, United Kingdom
Competitive Salary
Closing date
Nov 25, 2021

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Job Role
Contract Type
Full Time
Level of qualification
Qualified, CIMA
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We are proud to be a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. Each individual delivers on our shared values and our commitment to ensuring the highest levels of trust, integrity and quality.

The Platform Delivery function sits within our Employer Consulting area. Employer Consulting covers a range of services including advice around corporate risk, data analytics, workplace consultancy, DC pensions, health and wellbeing and wider reward/flexible benefits.

Platform Delivery is responsible for the implementation and ongoing maintenance of our benefits and engagement platform, 4me. This role will also be responsible for coordinating processes and efficiencies for the team, in line with wider EC practices.

The Flexible Benefits Implementation Specialist (known internally as Platform Delivery - Implementation) role will, under the guidance of the Platform Delivery Manager, undertake client implementations for 4me, as well as ongoing updates and maintenance: system set up/configuration, user testing and launch, renewals and system updates, and delivery of platform enhancements. They will also liaise with the Client Support/Platform Delivery Administrator team around handover for business as usual purposes.

This role can be based at our Bristol, Amersham, Cheltenham or Leeds locations so please specify your preference when applying. We may also consider another location such as Birmingham, Liverpool, Guildford, and Glasgow depending on experience.

You will undertake client implementations and renewals on the 4me platform (and provide implementation support to the Platform Delivery Manager, as required, on larger client implementations):

Build the platform to client requirementsProduce test plans and undertake testingEnsure successful launchLiaise with client and providers to agree best process for ongoing maintenanceLiaise with Client Support/Platform Delivery Administrator to hand over for business as usual
You will support the Client Support/Platform Delivery Administrator team, as required, with administration of clients' schemes using the 4me platform to deliver efficient service

Data loading and processingChecking and auditing of dataScheduling and running of reports
You will be responsible for setting up and rolling out standard employee emails via bulk email system and 4me and act as expert for wider team on this. You will provide platform MI as required by the Platform Delivery Manager and wider EC Consultants. You will need to prioritise workloads and deliver agreed services in accordance with service levels and budget. You will be required to maintain records in accordance with internal guidelines and procedures. You will also work with PDM to analyse information and assist in preparing recommendations to improve the platform services (implementation and ongoing) for clients.

As our clients are based throughout the UK; this role requires reasonable flexibility in working hours from time to time and occasional travel to other offices and client premises.

  • You'll ideally have experience working in employee/ flexible benefits along with experience of technology platforms implementation.
  • You'll have strong experience with Excel and data manipulation
  • You'll need to have knowledge of HTML and CSS
  • Javascript, data encryption, APIs and SFTP knowledge is a strong advantage.
  • You'll also demonstrate good time management skills.

What's in it for you?
Core & Flexible Benefits:

Competitive discretionary annual bonusCore benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday tradingA generous pension scheme where we contribute 8% of your salary from day one of your employmentEmployee Assistance Programme to support you and your family through any concerns or challenges you may experienceA comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companiesFresh fruit, hot and cold drinks provided free of charge in all of our offices
Giving Something Back:

1 paid volunteering day per year as a commitment to our Corporate Social InvestmentSupport your favourite charity with the "Give as You Earn" optionMatch-funding for individuals raising money for a recognised charityOur corporate social investment programme is an integral part of what we do and is focused on ensuring that our overall impact is a positive one. We recognise that we have an impact that goes beyond our core activities.
Values: our values are PRINCIPLED, RESPECT, QUALITY AND PARTNERSHIP - they are important to us and we want them to be important to you as well.

Wellbeing: employee wellbeing has always been important to us and our approach is to create an environment where individuals will be engaged at work, successful in what they do and able to achieve their full potential, benefiting both their self and the business. BW offer a great range of employee benefits as we believe it's important individuals are supported in making choices which are flexible enough to meet their needs and help support their wellness.

Diversity: we are committed to having a diverse and inclusive workforce where people from all backgrounds, beliefs and perspectives can thrive, feel welcome and develop to their full potential. Our recruitment processes are designed to be fair and consistent and enable candidates to compete on a level playing field.

Your progression: we offer career progression opportunities and a focus on training and professional development to provide you with the tools and skills to thrive. We also offer study support for relevant professional or skills qualifications.

Other activities: we have clubs, sporting events, social, cultural and belief groups across our offices if you'd like to join in and meet like-minded people.


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