About the opportunity
Within the Workplace Investing department, the Operations Remediation team is responsible for resolving and delivering complex remediation exercises and providing technical support to the business. We are a dynamic team committed to providing best practise in a demanding and evolving regulatory landscape.
Purpose of your role
Specifically focussed on providing expert telephony support as part of the member and client engagement process, liaising with members following completion of case assessments/reviews and communicating the outcome of their review and payment of redress where deemed appropriate. Liaising with clients and members in order to obtain missing data and/or deal with queries raised. Generating client and member letters as required by the wider review team.
- Engage with and communicate outcomes to customers by telephone
- Support pensions administration rework and remediation activity
- Perform data corrections
- Work with colleagues to review risk events and determine downstream impacts
Your typical skills and experience
- 3+ years pensions administration experience in a DC environment
- Skilled at communicating with clients and members via telephone
- Understanding of the case review process
- Interest in industry developments and Pension Regulations
- Knowledge of pension calculations desirable
- Good numerical and analytical skills with attention to detail
- Flexibility and keen team player
- Good communication skills
- Ability to work to deadlines
About youAbout Fidelity International
Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.
Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.
Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.
We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach "dynamic working".
Find out more about what we do, our history, our new approach of "dynamic working" and how you could be a part of our future at https://careers.fidelityinternational.com/about-us
Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.