To be an integral part and driver of the strategic planning, capex budgeting and forecasting of business requirements and decision making process
Build strong relationships with key external stakeholders, Government, suppliers, BON, etc. to ensure correct focus and direction for the bank at operations and technology level.
Ensure an effective and efficient operating model is maintained
Develop and facilitate planning across the COO environment.
Accountable for driving the business model under the COO environment (Ops, IT, Properties, Merchant Services)
Serving on various committees including liquidity, EMT, BCF and Ops com • Serve on external committees where applicable
Ensure that risk is effectively addressed in all aspects of the business under the COO
Ensure that a proper infrastructure (building, systems and staff complement) is maintained and developed for the bank.
Accountable for planning and opening of new branches (outlets) in terms of expansion of the business and business plans.
Approve and manage staff complements for the COO space
Build strong relationships with key stakeholders and peers on EMT to ensure the correct focus
Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures.
Lead, inspire and coach a team of high caliber professionals, creating succession to key roles and enhancing Bank Windhoek management capability.
Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities.
Ensure the development of a high-performing team through embedding formal Performance Development and informally coaching management team on how to conduct the process effectively.
Monitor the strict adherence to governance and setting world class standards of professionalism across the functions within COO
Determine and analyse training and development needs for managers and ensure they do the same for their teams. Ensure that identified training is budgeted for and executed.
Establish and maintain a succession plan for the management team in the area using the formal Talent Management process for identified talent and an information process for remaining roles.
With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request
Ensure that managers create effective workforce plans and recruitment demands plans for their areas.
Review requests from managers in the team for headcount changes. Recommend approve or decline of request to the Executive Officer: Human Resources
Act as second level escalation of point for all grievances raised in the business unit.
Address poor performance of any team member through the formal Performance Improvement process and ensure that continued poor performance is appropriately dealt with. Review Performance Improvement reports to determine effectiveness of interventions.
Ensure participation by staff on Climate or staff satisfaction surveys and that action items together with the management team of the business units are finalized and executed.
Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
Knowledge of All Banking products, services and policies
Proven customer service abilities
Highly effective at cross cultural working
Graduate Degree from a reputable Indian or International university
15 years experience in a senior / lead Sales Head role
Detailed understanding of the banking market and customer trends in the Cooperative Sector
working knowledge of external competitor activity within banking sector
Detailed knowledge of competitor products and services within India
In depth knowledge of the legal processes involved in Banking Industry
In depth understanding of the internal processes, procedures and internal systems surrounding the end to end supply management of banking products and services