Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. 

Accenture Operations  provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

What will you do?

• Single Point of Contact for the client for Finance & Accounting Service Delivery Operations

• Provide support to the Clients Finance Management Team for Operations Delivery related matters

• Ensure process delivery as per contractual SLA act as the Escalation Point for Clients

• Driving Transformation Agenda for the client processes tools

• Implementation of process improvements, including six sigma, operational excellence, innovation framework

• Proactively improve client satisfaction and customer relationships working with Client Leadership

• Support sales opportunities and validate expected delivery capability for F A Ops

• Build a strategic development direction plan and manage process transitions scope changes

• Measure cost effectiveness through Planning and Forecasting

• Manage employees delivering the client service, including their professional development

What we expect from you: 

• Min. 3 years of experience in managing teams in SSC BPO environment

• Proven ability to work creatively and analytically in a problem solving environment

• Experience working with global services

• Experience in multinational organizations

• Experience in the development of business performance and compliance metrics and multi function background including and understanding of Procurement, Finance PTP, RTR, OTC ,

• Change management experience to drive transitions transformations

• University degree and qualifications in accountancy management economy

• Fluent English

• Ability to drive significant change while coaching and developing the teams

• Excellent interpersonal communication skills

• Proficiency with Microsoft Office applications Outlook, Word, Excel, PowerPoint,

• ERP knowledge nice to have