• To improve revenues and profitability through the complete assurance of the billing and revenue cycles
• To minimize leakage (incidence of underbilling)
• To implement the operations infrastructure for the performance of Billing Assurance controls
• To manage the performance of the control environment in an effective and efficient manner
• To manage the incident management process relating to billing and cost-impacting issues
• To manage overall Billing operational performance and interfaces to customers

Key responsibilities:

Strategic Planning

Operational Framework Planning

Researching industry trends in relation to operational control frameworks in ensuring new areas of risk and improved methods of control performance are understood and incorporated into the plan.

Follow best practice and work with other entities to design new controls required for operational implementation.

Management of the process for implementation, ensuring:

Vendors or internal delivery teams are managed in the delivery process

Requirements are clearly defined and agreed

Solution design is agreed

Testing is performed

Implementations of the controls is managed to time and quality

Planning the execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs.

Operations Infrastructure Planning and Deployment

Understand the industry trends in relation to Billing Assurance operations infrastructure and performance

Provide input into a blue-print for Billing Assurance operations infrastructure, including:

Location of service performance

Technology requirements

Process requirements

Operational Framework Management

Management of the control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time

Timely receipt of data from all source systems

Validation of the accuracy and completeness of data from all source system

Control execution per the agreed schedule

Analysis of control results to identify exceptions

Root cause analysis to identify issues and incidents

Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.

Operational Incident Management

Management of the incident management process for responsible operations, including escalation management. This includes:

Issue analysis, confirming the nature and impact of the incident

Logging of the issues in the prescribed manner, format and system

Quantification of the leakage risk relating to the incidents identified

Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution

Escalation and communication of the impact of the issues to management

Oversight of the incident resolution, ensuring service levels have been met.

Incident resolution and closure management, including final quantification and benefits identification.

Technology Management

As a customer of Billing Assurance technology, responsibilities include:

Awareness of Billing Assurance technology capabilities, trends and future solutions

Involvement, as key customer in the specification, evaluation, design and implementation of technologies

Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation

Support in vendor management relating to performance of the vendor and solution

Input into future product roadmaps as key customer

Revenue Assurance Governance Process

Assist in the design of Billing Assurance governance structure

Drive the education of internal customers on the role of Senior Specialist Billing Assurance and how the function will be contributing in the whole Billing value chain

Implement, maintain and monitor action points related to Billing Assurance Governance

Reporting

Project Management

Education:

Essential - University Undergraduate Degree B.Comm/B.Acc/LLB/BSC

Preferable - CISA/CISM qualification.

Global Experience Standards (5)

Minimum of 5 years experience in Revenue Assurance and Fraud Management;

Experience working in a medium to large organization in a complex, technology-oriented industry

Training:

Revenue Assurance and Fraud Technology Training

Standard desktop systems training Microsoft Office applications

Governance Legislation and regulations King/Sarbannes Auxley/IFRS

Telecommunications technology training would be advantageous

Audit training advantageous

Data science and analytics advantageous

Should you not receive a response within 10 working days, please consider your application as unsuccessful