Customer Service/Order Management Associate/ Senior Associate with Arabic

Accenture Sp z. o. o.
Warsaw (PL)
Closing date
Dec 18, 2021
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Job Details

What will you do?

  • Maintain a positive, empathetic and professional attitude towards customers.
  • Acknowledge and resolve customer complaints/inquiries.
  • Keep records of customer interactions, transactions, comments and complaints.
  • Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback.
  • Optimization of  the Order-to-Bill processes by regularly analyzing efficiency of processes and issues being detected by the Regional Order-to-Bill team.
  • First point of contact in case of escalations.
  • Analyze key metrics and perform root-cause analysis, as needed.
  • Process and ensure that all return requests comply with the Return policies including appropriate approval and documentation.

What do we expect?

  • Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively an equivalent progressive working experience.
  • 2-4 years of experience in Customer Service or other similar related Order-to-Cash processes.
  • Strong communication and presentation skills.
  • Highly customer oriented.
  • Problem solving, decision-making and organizational skills.
  • Project and people management skills.
  • Ability to embrace change and be able to work in a changing environment.
  • Ability to lead and coordinate cross-country, virtual teams if needed
  • Fluent Arabic (min. C1) skills both in the spoken and written form as a must, plus minimum B1/B2 degree of English


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Find Us
00-121 Warszawa
Sienna 39

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