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Customer Service/Order Management Associate with Dutch

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Job Details

What will you do?

• Timely and accurately process orders and review issues related to automatically processed orders.

• Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers.

• Receive and drive timely resolution of order-related customer queries and complaints.

• Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and/or carriers.

• Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.

You will also maintain work relations with:

• External Customers.

• Supply Chain Management and other internal stakeholders

• Local Order to Cash Operations

• Shared Service Center Delivery Network O2C Operations.

What do we expect?

• 1-3 years of experience in Customer Service or other related Order-to-Cash processes.

• Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience.

• Highly Customer oriented. Good communication and interpersonal skills.

• Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.

• SAP experience valuable. Advanced MS Office.

• Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Dutch.

Company

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Find Us
Telephone
668556548
Location
00-121 Warszawa
Sienna 39
Warszawa
Warszawa
00-121
Poland
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