Junior Customer Service Representative with French
- Employer
- Accenture Sp z. o. o.
- Location
- Warsaw (PL)
- Salary
- Negotiable
- Closing date
- Nov 28, 2021
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- Job Role
- Other
- Sector
- Banking, Finance, FMCG & CPG, Insurance, Islamic Finance, Advertising & Marketing, Arts & Entertainment, Accounting Firm, Administration & Shared Services, Communications & PR, Fintech
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
What will you do?
- As a Customer Service Agent, you will handle Business to Customer & Business to Business relations with our customers. Mainly, you will be responsible for:
- Providing excellent customer service in an inbound customer/user contact environment
- Providing Business to Customer Support services with emphasis on online advertising sector, and social media
- Maintaining high customer satisfaction experience
What do we expect?
Excellent verbal and written communication proficiency in French & English with good business communication skills
- Good grammar and typing accuracy skills
- Good knowledge of Social Media Environment
- Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries
- Some customer service or call center experience is a plus
- Ability to prioritize tasks and work independently
- Great judgement and ability to problem-solve both with peers and independently
- Flexible work-hours: Shift rotation on 24/7 basis (7:00-15:00 – 10:00-18:00) with individualized scheduling
- Flexible and quick learners, able to adapt to continuously evolving client
Company
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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