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Resource Scheduling Coordinator

Belfast, Northern Ireland, United Kingdom
Competitive Salary
Closing date
Oct 24, 2021

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Job Role
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Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars' worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Success Profile

You'll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity



Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

This position sits within the Internal Audit Operations team, which is a support function of the overall Internal Audit Department

Job Description

Working as part of the Resource Management Team (RMT) you will be responsible for the input and management of scheduling data. With a specific focus on attention to detail you will work collaboratively with all IA stakeholders to ensure the timely input of information into the scheduling systems.

As part of the RMT you will be a key point of contact to IA team. You will be required to build relationships with all IA stakeholders, and assist with queries. Each RMT team member is expected to be a strong advocate for data quality, and participate in global reporting initiatives with a focus on continuous improvement through the consideration/adoption of innovative solutions to drive process efficiency.

You should be a highly motivated individual contributor who also works well in a global team and a diverse environment.



  • Act as point of contact for stakeholders across IA function for queries related to scheduling input
  • Applies professional judgment when interpreting data and results breaking down information in a systematic and communicable manner.
  • Demonstrates effective communication and diplomacy skills to exchange potentially complex/sensitive information.
  • Demonstrates attention to quality and timeliness of service to ensure the effectiveness of the team and group.
  • Continuous improvement of processes related to data quality and scheduling
  • Provides guidance on data entry principles to all IA stakeholders
  • Analyse factual information to make accurate judgments and recommendations focused on local operations and broader impacts.
  • Collaborate with key stakeholders in IA to understand pinch points and support solution implementation
  • Establish strong working relationships with stakeholders and management to enable smooth co-ordination of activities, as well as building strong knowledge to drive positive change within the control environment

Knowledge, Experience and Skills:

  • Proven relevant experience
  • Ability to effectively use analytical, interpretive and problem solving techniques
  • Demonstrated interpersonal, verbal and written communication skills
  • A proven ability to operate in a manually intensive data environment
  • Ability to work to tight deadlines and ensure timely delivery
  • Excellent interpersonal and organizational skills, with the ability to collaborate across different functions and time zones on any of the team's outputs
  • Proficiency with the MS Office Suite is essential; specifically, advanced proficiency in Excel and Powerpoint
  • SharePoint knowledge (development/creation of lists, document libraries, etc.),
  • Prior experience in financial or professional services is desirable

What we Offer

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

  • 23 days paid annual leave
  • Award winning pension scheme,
  • Life assurance and
  • Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

We also have a vast range of diversity networks, which demonstrates Citi's commitment to growing a diverse workforce;

  • Citi Mentor programme
  • Prometheus - development initiative for female talent
  • Citi Toastmaster
  • Citi annual 5k
  • Citi Pride

Job Family Group:

Operations - Core-------------------------------------------------

Job Family:

Business Planning & Analysis------------------------------------------------------

Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.

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