Job Title:
Banking Associate
Business Unit: Personal Distribution - Credit Cards
Basic Salary £18,135 - £25,000 per annum DOE


Location:
Gosforth
Contract Type: Permanent Full time 37.5 hours

Disrupt the status quo. It's a simple statement that tells you everything about our ambition. It's about thinking what money could be, instead of what it's always been. Thinking this way gives us so many opportunities to make our customers happier. We're not like other banks - and we want you to help us be even more exceptional.

Our Credit Cards team work in a fast paced, exciting environment where no two days are the same. There's a buzz in the department and it's the sound of us delightfully surprising our customers! We provide a fantastic all round experience for new and existing customers, helping with applications and generally impressing our customers with our credit card expertise. Making people happier about money involves us building strong relationships, solving problems and generally - just having great conversations.

The great news is you don't have to come fully trained, we'll give you loads of support and a great training package to get you started. We don't work from scripts (no robot's here) it's just you and your marvellous personality, along with loads of supportive colleagues of course!

This role in a nutshell...

Day to day you'll be taking calls and speaking to a variety of customers who are getting in touch for help with their credit card. The role brings a fair share of challenges - every call, and every customer is different so you'll need to tailor your approach and adapt your communication style to each one. You'll need to be insatiably curious, finding solutions is a big part of the role and we need someone to be able to work hard and find the self-motivation to overcome challenges that come their way. You'll also need to be a quick learner as our aim to be a truly digitalised bank will soon become a reality.

To be brilliant you must have...

Brilliant customer service skills and a strong desire to deliver heartfelt serviceThe interpersonal and communication skills to speak to all different types of customersStrong attention to detail along with the ability to follow processes accuratelyTo have an open minded learning style - along with the ability to flex your approach when the need arisesIt's a bonus if you have a good understanding of digital banking and how this will transform customer experience (you don't need to be a computer whizz but basic knowledge will help)

RED HOT Rewards

A generous holiday package and the option to buy more!Private Medical Insurance - with the option to extend to family members.Pension! A market leading pension - we'll top up your contributions too.Flexible benefits - customise your rewards to work for you!Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application?

Now the legal bit...

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.