Collect debt in a professional and timely manner from domestic customers, whilst also supporting the contact centre managing customer enquires
Be able to assess situations individually to come to the right course of action.
A national energy supplier that is rapidly growing and is now looking to expand its credit control and customer service teams at their head office in Leicester.
Managing outbound campaigns to take ownership for pursuing overdue debt on a portfolio of accountsAuthorising release of orders where credit limits have been exceeded or accounts have been placed "on stop" (in accordance with pre-determined guidelines)Requesting credit limit increases where appropriateLiaise with other departments to resolve queries and disputes causing payment delaysWeekly account reconciliations to minimise unallocated cashWorking on exceeded credit limit and on manual stops reportsCompleting tasks in a timely manner in accordance with set deadlinesCalculating and discussing the benefits of Direct Debits and verbal set up this facility with the associated administrationDealing with a high volume of inbound and outbound calls which will include Customer Service calls as well as credit control calls during our winter months
The successful applicants will have the following attributes;
- Good telephone manner
- Good at listening
- Quick thinking
An opportunity to work for a growing business on a permanent contract paying very competitive salaries.