Responsibilities
". University graduate with minimum of 15 years of education
. 1-3 years of experience in Customer Contact processes including Chat or Voice operations in F&A collection process
. Expertise in MS Office or equivalent office productivity tools
. Fluency in English language Strong Verbal communication, clear diction
. Good Business awareness, Team work, Adaptability, time management
. Strong Business Awareness of Accounts receivable - Collections process, including knowledge of upstream and downstream processes and how they impact internal and external customers.
Typical Responsibilities include:
. Telephone or chat based support to resolve customer / vendor queries
. Adherence to normal contact center metrics defined for the proceses, such as First Contact Resolution, Average Handle time, Average Speed of Answer among others as relevant.
. Support and guidance on process to newer team members"
Preferred Skills:
Finance & Accounts- Finance & Accounts

Responsibilities
". University graduate with minimum of 15 years of education
. 1-3 years of experience in Customer Contact processes including Chat or Voice operations in F&A collection process
. Expertise in MS Office or equivalent office productiv

Skills: Accounts Receivable

Experience: 2.00-5.00 Years