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Regional Credit Controller

Employer
Taylored Appointments
Location
Westonaria Westonaria West Rand, South Africa
Salary
Competitive
Closing date
Oct 22, 2021

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Job Role
Credit Control
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Key Performance Areas:? Ensure that the region is supported with credit initiatives.? Ensure achievement of regional initiatives.? Achievement of departmental service objectives including: ? Telephone service levels? Quality assurance? Call and contact ratios? Query resolution time frames? Schedule Adherence targets? Achievement of regional collection objectives.? Achievement of quarterly KPI and KRA's.? Effectively manage age analysis across all payment terms.? Effective regional credit management to support sales and reduce business risk to bad debt.? Action Collections related administration.? Continuous monitoring of customer movements across regions and ensuring that Credit Controllers migrate the savings accounts to the correct regions and debits effected accordingly.? Liaison with customers, sales and other internal customers to ensure that objectives are achieved in a professional and cost-effective manner.? To resolve customer queries relating to accounts, debit orders and Payfile.? Provide back up and support regional Credit Controllers and Call Centre Agents with day to day credit tasks.? Ensure consistent product knowledge of products and policies.? Regular liaison with customers to enhance CLIENT's CRM objectives.
Qualifications, Experience, Knowledge and skills:? Matric is essential.? Certificate/National Diploma in Credit Management is an advantage.? 3 Year's banking and collections administration experience is essential.? 2 Year's regional credit control experience is essential.? Understanding of credit origination process.? Understanding of Ubank loan contracts and products.? Good working knowledge of mine payment system and mining culture.? Knowledge of collections systems.? Understanding of service delivery processes.? Understanding of all collections and origination document requirements (FICA, FAIS).? Excellent communication skills to liaise with internal and external stakeholders.? Microsoft office.? Ability to analyse and interpret numbers.? Good upward reporting skills.? People management skills.? Negotiation/Influencing skills.? Excellent communicator (written/verbal).? Numerical and accounting skills
*Desired Skills: *

* Credit Controller
* Nummeric and Accounting Skills
*Desired Qualification Level: *

* Diploma

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