Department: Customer Care and Accounts
Job Title: CORPORATE ACCOUNTS MANAGER
Purpose of Job
The Corporate Accounts Manager will be solely responsible for managing a portfolio of high revenue, high complexity and high risk Corporate Customers, both for day to day requirements and for collecting overdue debt. The CAM will be expected to operate on a senior level, and to proactively identify and resolve the causes of non-payment to ensure long-term customer retention.
Skills, knowledge and behavioural characteristics required:

* At least 10 years' experience as a Senior Debt Collector or senior customer facing role.
* Understanding of Corporate Customer requirements such as Purchase Orders, Online portals for submission of invoices, multiple accounts per Corporate Group, how to communicate and get to the right person within a Corporate Hierarchy.
* Responsible for finding out what the Customer's specific Account Requirements are, and setting up the customer in our system for maximum benefit and convenience to both parties.
* Sufficient understanding of the business world and how it works - familiarity with contracts, mandates, vendor forms, tender documents, procurement policies, B-BBEE etc
* Basic Bookkeeping - must have extensive experience in highly complex payment allocations across multiple accounts. Must be able to reconcile a ledger.
* Confident
* Professional manner (no horrible shouting or abusive Collections people)
* Prioritises Customer Retention and Rehabilitation
* Perseverance (essential!)
* A good problem solver and 'finisher' - decisions get made, tactics are changed if they are not working, nothing is left hanging.
* Works independently, takes full ownership, uses initiative, and has immense pride in their work and achievements.
* Planning and Organisational skills to manage a challenging workload.
Duties and Responsibilities

* The CAM is responsible for keeping their assigned customers happy, actively buying and in terms. Day to day activities could include:
* Data integrity maintenance - up to date, accurate, clean.
* Daily banking and accurate allocation of payments for assigned accounts
* Pro-active outgoing debt collection telephone calls
* Identifying problems on accounts, and proactively utilising all available resources to get final resolution and decisions.
* Making optimum use of available strategies such as Blocking and Unblocking accounts according to set criteria and guidelines
* Collection of equipment from customers in default, with special attention to new customers, and customers with unpaid debit orders/credit cards.
* Assessment of accounts for hand over or write off, based on set criteria and guidelines.
* Targeted Debt Collection Projects (as determined from time to time)
* Answering emails and overflow calls in 'backup'.
* Solving problems and seeing to the day to day service requirements of their assigned customers, and other customers as determined by Management from time to time.
* Other duties and responsibilities assigned as required by the business from time to time
Progress and performance will be measured on:
PLEASE SEND CV
*Desired Skills: *

* CUSTOMER CARE
* CORPORATE ACCOUNTS MANAGER
* ACCOUNTS RECEIVABLE MANAGER
* SENIOR DEBT COLLECTOR
* SENIOR CUSTOMER RETENTION
*Desired Work Experience: *

* 2 to 5 years