Job Description

• Bring CRM expertise (at least 2 CRM engagements) to design the CRM strategy, transformation roadmap and enable functional teams to design CRM solutions
• Brings understanding of key CRM products - Salesforce, Dynamics etc.
• Act as a link between the business and the development team to ensure that the CRM requirements are met and help the larger IT team (cross functional /cross skilled) to deliver solution that works for client
• Own end to end documentation of requirements including version control and required signoff from stakeholder groups. Translate requirements from operations to functional requirements
• Analyze and document business requirements in the form of process use cases and deliver input to technical teams
• Should also have experience in evaluating solutions, planning and conducting tests
• Experience of working agile environment is mandatory
• Experience in retail sector is preferable
• Guide the development team in UAT
• Design acceptance criteria

Primary Skills

• Business Analyst (CRM) for Consulting Practice

Secondary Skills

• Excellent communication skills and interpersonal skills
• Be flexible to relocate across the globe for long term or short-term assignments (both domestic and international travel required)
• Need to have a good understanding and experience on evaluating needs, visualization and documentation of system support requirements within CRM functional area
• Additional relevant certification will be an added advantage e.g. CCBA/ ECBA/ CBAP/ CSM/ CSPO/ Prince2 / ITIL

Job Description

* Bring CRM expertise (at least 2 CRM engagements) to design the CRM strategy, transformation roadmap and enable functional teams to design CRM solutions

* Brings understanding of key CRM products - Salesforce, Dynamics etc.

Skills: Business Analyst

Experience: 6.00-9.00 Years