Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com. 

Qualifications

What will you do?

• Daily interaction with Customers and internal stakeholders as it relates to collections, order release, setting of credit limits and dispute resolution

• Responsible for all collections activities on the assigned portfolios. Activities include minimizing balances on customers’ accounts, timely escalation/resolution of disputes and collection issues through leverage of professional relationships with internal and external customers.

• Providing accurate and informed responses to customers (internal & external) queries through correspondence and telephone contact (exposure on phone calls on daily basis expected)

• Adding value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios

Qualifications

What do we expect from you?

• Very good English and fluent Czech or Slovak (at least C1 level)
• Experience in analytical activities
• Highly developed computer skills (MS Office)
• Very good communication skills
• Ability and eagerness to learn new processes/ procedures

We can offer:

• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 
• Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
• Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.