CORE DESCRIPTION:

Responsible for the analysis of the business function and processes as well as assist in the logical design of systems and databases for the business processes. The purpose of the job is to perform Business Analysis functions as well as consultancy services.- - - - - - - - - - - - - -KEY DELIVERABLES / PRIMARY FUNCTIONS:

Consultancy Services
• Attend Technical and Application Functional meetings
• Document Solutions
• Liaise with Development teams on proposed solutions
• Assist Customer with UAT testing
• Write and maintain testing scripts
• Visit client sites and document observed incidents and issues

Business Analysis
• Create functional solutions with the customer
• Advise and document improved Service Processes
• Engage with client and Incident Management Teams in the avoidance of interruptions (Pro-active Problem Management), i.e. via a trend-analysis of important services or historical Incidents
• Sponsorship, design, and continual improvement of the processes and its metrics
• Write technical specifications
• Handover Documentation to Service Lines

Application
• Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution.
• Testing and validating the functionality of the technical solution against the business requirements.
• Interfacing between the business client and the development team with regards to the business and functional requirements.
• Ensuring that the business requirements are delivered in the implemented solution.
• Identify and investigate recurring incidents at sites
• Investigate and make suggestions to permanently sort out Root Causes that causes Incidents
• Do Feasibility study on permanent solution to sort out root causes
• Follow through suggestions to sort out identified Root Causes

EXPERIENCE:

• 3+ years of writing of software functional specifications
• 3+ years of writing of software business requirement specifications
• 3+ years of Business Analysis in the field of application (Software) design and Business Intelligence.
• 3+ years' experience working/design/implementation of databases and SQL scripting
• Product Analysis experience
• Data testing experience
• At least 5 + years' experience in:
• Retail ERP Solutions
• Facilitating workshops with customers, including GAP analysis, documentation, and writing specifications
• Understanding of the customer's expectations
• Understanding of retail Specifications and Standards
• Understanding of the retail environment
• Understanding of Retail Best Practices
• Understanding of accounting principles
• Good knowledge of general management practices
• Good understanding of key financial and commercial factors
• Excellent knowledge of retail trends
• Good working practical knowledge of SQL scripts and SQL architecture
• Knowledge of customer business environments

QUALIFICATIONS:

• Grade 12 (Matric) & Relevant tertiary business qualification/s OR Related Tertiary B Degree and/or Business analysis courses