The Company

A leader in their industry, this well known multi-national brand is looking for a new Desktop Support Engineer to support staff on site and provide remote support via telephone or email for staff located throughout NZ.

The Role

Working within a team of 5 and reporting to the Systems Support Team Leader, you will be responsible for the following:

• Troubleshoot computer, printer, network, software, and other IT related issues.
• Providing 1st and 2nd line support to all sites hardware and software.
• 1st line applications support
• Log issues in approved helpdesk software, including updating resolutions database.
• Document resolutions for future reference.
• Report weekly on issues still outstanding and resolved, using tools available.
• Identify and research new processes and procedures, to lessen cost, and time within the group.
• Assists in the operational and administration of all Data Centre servers
• Manage backup regime on all servers.
• Perform hardware and software installations on new and existing desktop and laptop computers.

Your Skills & Experience

• Minimum of 2-3 experience in IT Support position
• Knowledge of Desktops, Laptops and Servers
• Knowledge of Operating Systems
• Knowledge of networking technologies i.e. TCP/IP, LAN/WAN
• Knowledge of common applications, e.g. Microsoft Office, M365, other Microsoft product.

· Knowledge of printers and networking printing.

About you

You have in-depth knowledge of computer systems, networks, and appropriate software applications. But your real flair lies in your ability to communicate with all levels of users both verbally and in writing. You have the creativity to translate complex IT issues into simple, comprehensive steps that a wide audience can understand, and you are a true team colleague whose energy and enthusiasm inspires others.

What's on offer?

• An exceptional opportunity to make a positive impact on the department and the company.
• A fast-paced, dynamic workplace where no two days are ever the same.

Apply Today

Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Ben Greenhaf in our Auckland office on 09-915-6700.

Job Reference No: 06900-0011897135