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School Support & Finance Executive

Employer
Third Space Learning
Location
Whitechapel, East London, United Kingdom
Salary
Competitive Salary
Closing date
Jul 27, 2021

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time

Our story

Here at Third Space Learning, our mission is to ensure every student is able to access great quality online tuition to help them succeed in, and love, their learning. For too long, tutoring has been the preserve of a fortunate minority and we seek to address that by working in partnership with schools to provide additional weekly one to one maths tutoring to the pupils who need it most.

We do this by recruiting passionate and enthusiastic undergraduates and graduates from emerging markets - namely India and Sri Lanka - and providing them with extensive training and development to form a global tutor community capable of delivering personalised and accessible tuition to schools at scale.

In the last year, we have grown from 7,000 to 20,000 weekly lessons across over 1,300 primary and secondary schools in the UK. We are just getting started and the scale of the problem we seek to solve is significant; there are 1.7 million disadvantaged students in the UK, and millions more in English speaking markets globally.

What we're looking for

We are looking for a Support & Finance Executive to take responsibility for financial queries and escalations within the team. You will sit cross functionally across our support & finance teams liaising directly with our schools, and supporting them to ensure we answer any queries quickly and accurately. You will also run our invoicing process ensuring invoices are sent out in a timely manner with accurate descriptions.

When not dealing with financial queries, you will also help to provide support to our schools and teachers by answering calls and live chat messages effectively and efficiently to delight our customers. You might also help with onboarding new schools, providing support, guidance, and training on how to use our online platform.

Requirements

Our ideal candidate would have...

  • Experience working within either a customer support or finance team
  • Excellent organisational skills and an attention to detail
  • Excellent written and verbal communication skills
  • Strong numerical skills
  • A positive can-do attitude
  • Clear passion and enthusiasm for our mission
  • Experience working with Salesforce, Xero, Intercom or similar systems

We'd also love to find someone with...

  • Experience working within the UK schools sector
  • Experience with invoicing

If you meet at least some of this criteria and think you are a good fit for the role then please apply. The above criteria acts as a guide as to the sort of experience that would set someone up for success in this role. We'd love to hear from you if you think you have what it takes to give our customers the best possible experience, even if you don't tick every box.

Benefits

  • £26,000
  • Personal development budget to be used for ongoing training and professional development
  • Work with a fun, curious and ambitious team, passionate about being part of a tech start-up and having a social impact on the world
  • A role with immediate responsibility and the opportunity to make a real difference to the lives of thousands of teachers and students
  • Opportunity to grow your career in one of the fastest growing EdTech businesses in Europe
  • Flexible working arrangements with the ability to work remotely, in office or a mix of both
  • A lovely office location full of friendly and sociable people plus the occasional office dog
  • Perkbox and Vitality Healthcare membership
  • 25 days holiday plus bank holidays, with annual holiday increasing with each year of employment (up to a maximum of 5 additional days)

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