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Account Manager

Employer
Ogilvy
Location
Shere, Guildford, United Kingdom
Salary
Competitive Salary
Closing date
Jun 22, 2021

View more

Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
At Ogilvy we make brands matter.

We make them matter for years, for quarters and for right now.

There is a prevailing wisdom or narrative that perhaps brands no longer matter as much in the era of micro-targeting, technology and perfect data.

But we believe that brands have never mattered more as navigation aids and beacons of trust for consumers.

We are 1000 creative problem solvers working together to get to less ordinary answers to client's challenges.

If that sounds like somewhere you want to be, read on...


Know your client

    The client knows you very well, you are their day to day contact, and you build up a close relationship with them. They need to know they can trust you to manage the work and get it right every time. It's often what seems like the small stuff that is the most important to them. They never have to chase you, as you proactively keep them up to date, even if its to forewarn them about delays, in order to help them manage their diaries and stakeholders. Take a close interest in the clients industry. Be on top of the latest news and announcements that demonstrate you're as up to date as the clients are. Speak their language and listen intently.

Be responsible for the regular weekly status meeting

    Managing the invites, dial in details and arranging room bookings and any required room set up or catering for when we are working at the office.The status report is accurate and circulated ahead of the meeting, you will have made sure that all team members updated their sections and that everyone is aligned on the agenda. Ensure contact reports are written with clear actions, timings and responsibilities and circulate them within 24 hours of a meeting.

Understand the client brief inside out

    Ask lots of questions so you know the expectations, deliverables, whether we have data access etc and the potential pitfalls.

Develop your presentations skills

    You understand how best to make your clients want to buy great work. Look for opportunities to make your meetings memorable.

Make it happen

    Account Managers are responsible for managing the day-to-day delivery of small to medium sized projects, and support Account and Business Directors and Project Managers on more complex strategic projects.

Take pride in the craft of the product

    Ensure you're all over the detail on everything that leaves the agency - no spelling mistakes, make sure all work is in line with brand guidelines and it includes all the right details (e.g. the right call to action/URL/hashtag etc.) - nothing is ever to small to care about.
Make sure necessary approvals are made

    You are rigorous in gaining and documenting approvals from clients and creative directors, both at briefing stage and final delivery. Ensure nothing goes to the client without internal sign-offs, and no work leaves the building without client and third party legal approvals required. All of this done in a timely manner, to avoid unnecessary pressure on deadlines.

Show financial acumen

    You respect the clients' money and manage it with care, through accurate estimating, tracking, reconciling and billing. Be known as the team finance whizz, you will pull together all the team finances, ensuring an up to date and accurate finance tracker, everyone using the right job numbers, POs raised accurately and invoicing on time. Proactively share status sheets with the team and client and be a stickler for making sure no work begins without documented client approval of estimates and budgets. Work with the team to track and reconcile jobs, identifying when work is out of scope and therefore needs to be flagged to clients

Show interest in commercial business

    Develop an interest in how Ogilvy b2b works as a commercial business and the work you do, ladders up to the overall account commercials (including profitability). Build an understanding of how scopes of work are put together, what it takes to deliver projects and charge out rates.

Be a team player

    Work in partnership with the team leader to make a great environment for everyone to work in. Make yourself the go to person for arranging team socials and fun initiatives. Outside of work, attend talks, be curious about culture and share your learnings with the team, as well as encouraging them to do the same. Be a guide and good example for Account Executives to follow. Support their progress and help them work towards their objectives. Keep yourself available to them for daily support and training, and always check their work before it goes to the client. Knowing B2B marketing. Familiarity and skill with the tools of the trade in marketing, and confident in advising product teams about potential markets, desirable product features, go-to-market best practices. Taking ownership, and displaying responsibility. You like to know everything that is going on within the team and the workload, and make it your business to find out. You are always on top of your To Do list being you secret weapon, neat and up to date. This enables you to be proactive and have things done and completed, before someone thinks to ask for it. You love learning your craft and surround yourself by people who can teach you. You attend all the courses available to you in and out of the agency and apply the new knowledge the very next day
Have a good understanding of content marketing and digital channels. Get involved in the agency, the social life, and events, whether that's joining a sports team, the book club, learning a language or taking part in a Hackathon. Be happy to volunteer and get involved in activities going on in the agency: forums, pitches, etc.

You need to be excited about the industry you work on and curious about your client's industry.

You need to have a passion for marketing and business

You need a determination to learn lots and ambition to be part of a team that creates great work.


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